Systems Support Specialist III

Generac Power Systems; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Generac Power Systems is seeking an experienced IT Support Specialist to install, diagnose, repair, and maintain client management systems and asset inventories across facilities. You will support Microsoft 365, Azure AD, Teams, Intune, and SharePoint Online, and assist with AV setups and telephony.

The role requires 5 years of hands-on IT experience, strong networking skills, and willingness to travel. On-call duties and after-hours support may be required.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• 5 years of experience troubleshooting PCs, printers, phones, and networks.
• Advanced knowledge of Microsoft Windows, Office, Outlook, and M365.
• Strong networking, wireless, and telecom fundamentals.
• MDM for smartphones/tablets understanding.
• Install/configure/troubleshoot AV equipment and conferencing tools.
• Willingness to be on-call and work after-hours as needed.
• Willingness to travel between facilities.

Responsibilities

• Provide hands-on IT support by installing, diagnosing, repairing, and maintaining client management and asset systems.
• Support local server hardware, operating systems, networking, and telephony via phone or virtual delivery.
• Configure and manage M365 platform including Azure AD, Skype for Business, Teams, Intune, and SharePoint Online.
• Triage incidents, document resolutions, and escalate when needed to minimize downtime.
• Create documentation on issues resolved and root causes for future reference.
• Assist with business systems implementations and end-user desktop support for manufacturing initiatives.
• Participate in service desk queues and perform system upgrades and migrations as required.
• Adhere to IT policies and security parameters, maintain asset inventory.
• Collaborate with vendors to resolve incidents and improve technology compliance.

Skills

Microsoft tech

Networking

Mobile/MDM

Communication

On-call

Education

Associate degree in Computer Science

Bachelor’s degree in Computer Science

Tools

Azure AD

Microsoft 365

SharePoint

Intune

Teams

Skype for Business

Job description

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Major Responsibilities

• Providehands onsupport by installing, diagnosing, repairing,maintainingclientmanagementand asset systems.

• Support local server hardware, operating systems, networkinfrastructureand telephony by delivering hands on supportthroughtroubleshooting incidents with customers via phone or virtual communication.

• Management, troubleshooting and configuration of M365platformand related technologies. Including Azure AD, Skype for Business, Teams, Intune, SharePoint Online.

• Perform assigned tasks with minimum supervision andmanageefforts based on proper triage prioritization,documentationand closure; takes corrective action and/or escalates incidences to reduce service down time.

• Create documentation onnew issuesresolved, root cause analysis as well as troubleshooting stepsattemptedprior to closing or escalation of service requests

• Assistin the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation andassistancesof usage.

• Participate in service desk call/ticket queue as necessary

• Perform system upgrades;assistend users with migrating to new applications and converting personally developed data files.

• Follow operational standards for reporting, monitoring,troubleshootingand sourcingissues with provided tool sets.

• Maintain asset inventory of software and hardware through the asset management tool sets.

• Ensures all configurationscomply withIT policies and security parameters.

• Consult with IT personnel as necessary to diagnose and resolve system or networking issues.

• Assistwith development, implementation, and management of policies,processesand standards within the complex technical environment across data,voiceand video service delivery platforms.

• Establish and implement activities to improve technology compliance with internal policies and standards.

• Interact with vendors for incident resolution asrequired.

Minimum Job Requirements

Education

• Associate degree in Computer Science or equivalent experience

Certification / License

Work Experience

• 5 years of experience troubleshooting PC’s, printers,phoneand network issues

Knowledge / Skills / Abilities

• Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting ofpreviousand current versions of Microsoft Windows, Office, Outlook, network printing,M365;

• Solid understanding of networking, wireless and telecommunicationfundamentals;

• Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones andTablets;

• Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing andprojectors;

• Strongproblem solvingskills;

• Solid verbal and written communication skills and willingness to actively contributeina teamenvironment;

• Ability to be on-call and deliver support during operations service interruptions

• Ability to work later evening nights and weekend ifrequiredsupporting business needs or IT initiatives

• Ability to travel among other facilities if needed

Preferred Job Requirements

Education

• Bachelor’s degree in Computer Scienceor equivalent experience