Systems Support Engineer

Astreya; Bengaluru; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Astreya is seeking a Systems Support Engineer to join our Bangalore IT team. You will design, set up, and maintain a local network of systems, including Macs, Windows, and cloud identity services, working with a skilled team.

Responsibilities cover endpoint management, identity access, network connectivity, collaboration tools, security controls, and hands-on incident resolution. The role requires 5–8 years' experience and a bachelor's degree, with strong communication and problem-solving skills.

Qualifikationen

• Bachelor's degree in a related field and 5–8 years' work experience.
• Experience designing, deploying, and maintaining IT infrastructure across hardware, software, and systems.
• Strong knowledge of macOS endpoint management, identity and access management, and network connectivity.

Aufgaben

• Endpoint & Device Management: MacOS enrollment, configuration profiles, patching, and MDM policy enforcement.
• Identity & Access Management: Administer Okta SSO/MFA, lifecycle management, and AD policies.
• Network & Connectivity: Troubleshoot VPN (GlobalProtect) and DNS/DHCP/VLAN issues; coordinate with network teams.
• Collaboration & Productivity Tools: Manage Microsoft 365, Exchange Online, SharePoint, Teams; support Zoom Rooms/Zoom Phone.
• Security & Compliance: Apply endpoint security, patching, and audit-ready controls.
• Escalation Handling & Collaboration: Act as escalation point; document fixes; create runbooks.

Kenntnisse

MacOS

Endpoint management

Okta administration

VPN troubleshooting

Microsoft 365 administration

Active Directory

Networking fundamentals

Security policy enforcement

Documentation

Communication skills

Ausbildung

Bachelor's degree

Tools

JAMF

GlobalProtect

Zscaler ZPA/ZIA

Zoom Rooms

Zoom Phone

SharePoint

Zoom Apps/Teams

Exchange Online

Jobbeschreibung

## Systems Support EngineerApply: Bangalore, India: Full time: Posted Today: R0017964**What this Job Entails:** The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture. **Scope:*** Resolves a wide range of issues in creative ways* Seasoned, experienced professional with a full understanding of their specialty* Works on problems of a diverse scope* Receives little instruction on day to day work, general instruction on new assignments **Your Roles and Responsibilities:*** **Endpoint & Device Management :-** MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent) Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team* **Identity & Access Management : -** Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous* **Network & Connectivity :** Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues Collaborate with network and security teams on escalated cases requiring deeper infrastructure context* **Collaboration & Productivity Tools :-** Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware* **Security & Compliance :-** Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement Support security-related incidents; follow and help maintain IT security standards and audit requirements* **Escalation Handling & Collaboration :-** Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations **Required Qualifications/Skills:*** Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience* Networks with senior internal and external personnel in own area of expertise* Demonstrates good judgment in selecting methods and techniques for obtaining solutions* Experience with computing networks, platforms, and software architectures* Knowledge and understanding of the definition and traceability of system requirements* Experience in the implementation of system requirements verification methods* Experience in the planning of system test activities* Strong presentation and organizational skills* Effective written and oral communication skills* Mental ability to perform engineering problem solving and analytical tasks* Able to work under project deadlines and associated cost and schedule constraints **Physical Demand & Work Environment:*** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers### Welcome to AstreyaWe’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress.### About AstreyaAstreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.Join us to build solutions that matter and shape the future of IT together.