Systems Integration Specialist

NTT DATA North America; Bengaluru Urban; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

NTT DATA North America is seeking a Systems Integration Specialist in Bangalore, Karnataka, India. You will provide 2nd and 3rd level support for automotive production applications, maintain and support applications on production lines, and perform incident and change management.

The role involves daily client interactions, root cause analysis, and developing scripts to automate repetitive tasks, with on-call and off-hours support as needed.

Qualifications

• Hands-on experience in production support and application development environments.
• Detailed knowledge of multiple systems and their functionality to troubleshoot and resolve tickets.
• Experience providing 2nd and 3rd level support for production applications.

Responsibilities

• Handle incident, problem, and change management in client processes.
• Communicate with users and clients; participate in daily team meetings.
• Perform root cause analysis, problem analysis, and documentation.

Skills

COBOL/JCL

IBM WebSphere MQ

Tools

DB2

Job description

Req ID: 379810

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Systems Integration Specialist to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Responsibilities

Must possess hands‑on experience working in an applications production support/application development environment.

They must also possess detailed knowledge of multiple systems, as well as an in‑depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets.

Provide 2nd and 3rd level support for critical and non‑critical automotive production applications for a large automotive company.

The role is to maintain, control and support the applications on the production lines.

Technical support and maintenance activities for the applications.

Daily tasks to be performed

Working with the client's processes (incident, problem, change management).

Communicating and working closely with the users and the client.

Daily meetings with the team, occasional meetings with the client.

Problem analysis and documentation.

Performing root cause analysis.

Source code analysis.

Creating bug fix, releases and upgrades for the applications.

Occasionally configuring and optimizing the application and infrastructure.

• Responsible for monitoring and responding to open tickets submitted through an incident management system.
• Troubleshoot and upscale alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents.
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Responsible for improving and documenting the technical processes around application support (using Confluence).
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
• Handle late night and weekend emergency support on as required.
• Resolve system problems during non‑business hours or backlogs by providing off‑hours support as needed.
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team.
• Develop scripts works with team to automate repeatable manual tasks.
• Responsible for troubleshooting and resolving application.
• Rotational Shift/ On call requirement is required in future.
• Lead the team and clarify their technical queries on Mainframe technologies.
• Primary Skills: COBOL/JCL, IBM WebSphere MQ

Secondary Skills

DB2

• Reporting and presenting to client.
• Single Point of Contact for the team.
• Good Communication.

Language

German (Optional). Good to know to read, write and speak in German language.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.