System Operations Consultant

NTT DATA North America; Hyderabad; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA is seeking a Senior Systems Operations Engineer in Hyderabad to support Digital Transformation on the PS3 Platform Team. You will drive operational practices to deliver stable, mature platform operations and work with business and technology partners to resolve issues and implement automated solutions.

Required: 5+ years in IT and finance, Jira/Kanban, 2+ years scripting (Python/Ansible), BI tooling (Power BI/Tableau), and SharePoint/ServiceNow.

Qualifications

• 5+ years of professional IT experience, including financial domain experience.
• Experience in Risk and Compliance within financial domain.
• Ability to use JIRA and Kanban to manage large numbers of stories.
• 2+ years in automation/scripting (Python, Ansible).
• Experience in vulnerability management and BI.
• Experience with Service Now suite (Business Applications Management, Incident Management).
• Data analytics, research and troubleshooting data-related issues.

Responsibilities

• Liaise with business partners, technology teams, and vendors to document and troubleshoot issues.
• Evaluate complex challenges requiring in-depth analysis and direction.
• Collaborate with business and tech teams to resolve issues and manage deliverables.
• Coordinate communication between business and technology teams.
• Backlog prioritization based on OKRs and roadmap priorities.
• Act as liaison planning analysis of complex problems for automated solutions.
• Engage stakeholders and partners across the function.
• Guide agile teams towards improved metrics and efficiency.
• Integrate data from multiple systems for BI reporting.

Skills

JIRA

Kanban

Python

Ansible

Data analytics

Power BI

Tableau

SharePoint

Communication

Tools

ServiceNow

SharePoint

Power BI

Tableau

Job description

Job Description:

Req ID: 386185

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a System Operations Consultant to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

Senior Systems Operations Engineer: Digital Transformation and Innovation

In this position you will provide support for Digital Transformation and Innovation as a Senior Systems Operations Engineer on the Platform Stability, Safety and Soundness (PS3) Platform Team aligned with this portfolio. The focus will be to drive, execute and support practices and innovative solutions that deliver sustainable, stable and mature operations across the Platform organization.

Responsibilities

• Liaise with line of business partners, technology teams, and application vendor to document and troubleshoot issues.
• Evaluate moderately complex business, operational, or technical challenges that require in-depth evaluation, planning and direction to resolve complex business problems.
• Collaborate and consult with business and technology teams to evaluate and resolve Issues, provide technological solutions, and manage both project schedules and deliverables.
• Coordinate communication and information between business and technology teams.
• Backlog prioritization based on OKR’s and Roadmap priorities.
• Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
• Engage stakeholders and partners associated with the function.
• Collaborate and consult with Product Managers, Analysts, and Delivery Leads.
• Guide agile development teams towards maturity, use of metrics and increased efficiency.
• Integrate and analyze data from multiple disparate systems of record, providing summary and detail views.
• Create, publish and maintain data in support of Business Intelligence reporting tools (i.e. Tableau, Excel, Power BI).
• SharePoint site support, including custom content and user experience development.
• Drives efficiency and automation of data acquisition and analysis processes.
• Adherence to Wells Fargo technical process controls and standards.

Preferred Skills

Degree in Computer Science, Information Systems or equivalent experience; Strong analytical skills with both detail and big-picture processing; Self-motivated, well organized with strong innovation and data analysis knowledge; Proven oral and written communication skills; Excellent business presentation skills. Skilled in, Power Point, Excel, Power BI, Jira.

Required Qualifications

• 5+ years of professional experience in IT as well as financial industry.
• 5+ years of experience of working in Risk and Compliance of financial domain.
• Expertise to work in JIRA, Kanban, to be able to exploit JIRA’s features to efficiently manage the workload for large number of stories.
• 2+ Years of experience in automation or scripting (python, ansible etc.). This role demands automating the manual tasks.
• Experience in application/platform vulnerability management.
• 5+ years of business intelligence experience.
• 5+ experience to work in Service Now suite of products such as Business Applications Management, Incident Management.
• Ability of performing data analytics, keen eye, and high attention to the minute details of the data, ability to research and troubleshoot data related issues and providing quality and accurate deliverable.
• Excellent verbal and written communication skills, interpersonal skills, stakeholder management.
• Working experience in collaboration tools and document management tools such as SharePoint.
• 3+ years of experience working in managed services model as demonstrated through work, military, or education.

Desired Qualifications

• Scripting and automation experience.
• JIRA Automation.
• Experience with data reporting and dashboarding tools such as Power BI, Tableau.
• Ability to work independently.
• Experience supporting an enterprise-level environment.
• Ability to interact with all levels of an organization, including management.
• Strong team or technical leadership experience.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.