Senior Systems Operations Engineer - Incident Management & Production Support

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru, India, seeks a Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations and Incident Management.

You will lead incident and change management, monitor health with Splunk, Grafana, and AppDynamics, and collaborate across teams to drive reliability and continuous improvement in Linux/Unix environments and SQL/Oracle databases.

Qualifications

• 6+ years in Application Production Support and Systems Operations.
• Strong Linux/Unix administration skills and database management (SQL/Oracle).
• Experience with incident and change management in enterprise environments.
• Proficient in monitoring/alerting tools such as SPLUNK, Grafana, AppDynamics.

Responsibilities

• Provide advanced production support for critical business apps with high availability.
• Lead incident and change management, including RCA and resolution.
• Monitor application health using SPLUNK, Grafana, and AppDynamics.
• Collaborate with development, infra and business teams to improve operations.
• Document procedures and best practices; maintain Linux/Unix and databases.

Skills

Linux/Unix administration

Incident management

Change management

SPLUNK

Grafana

AppDynamics

SQL

Oracle

Cloud platforms

Communication

Tools

AWS

Azure

GCP

SPLUNK

Grafana

AppDynamics

Job description

Incident Management Req ID: 382517

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Incident Management to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

JD for 14064

Experience Required : 6 + years Location : Bangalore J ob Summary We are seeking an experienced Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations, and Incident Management.

Key Responsibilities

• Provide advanced production support for critical business applications, ensuring high availability and performance.
• Lead incident and change management processes, including root cause analysis and resolution of production issues.
• Monitor application health using tools such as SPLUNK, Grafana, and AppDynamics.
• Collaborate with development, infrastructure, and business teams to drive continuous improvement in system operations.
• Maintain and optimize Linux/Unix environments and SQL/Oracle databases.
• Document operational procedures, troubleshooting steps, and best practices.

Required Skills

• Strong experience with Linux/Unix system administration.
• Experience with cloud platforms (OCP, AWS, Azure, GCP) Advanced proficiency in SQL and Oracle database management.
• Expertise in incident and change management within enterprise environments.
• Proven ability to analyse and resolve production issues efficiently.
• Hands‑on experience with monitoring and alerting tools: SPLUNK, Grafana, AppDynamics.
• Excellent communication and collaboration skills.

Desired Candidate Profile

• 6+ years of experience in Application Production Support and Systems Operations.
• Proven experience managing mission-critical production environments.
• Strong expertise in Linux/Unix, SQL, Oracle Database, and monitoring tools.
• Demonstrated success in incident resolution, RCA preparation, and service improvement initiatives.
• Ability to work effectively in a fast‑paced 16x7 production support environment.
• Exposure to AI tools and implementation as well Exposure to or experience working within an agentic platform model (automation, orchestration, and self-service capabilities

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level Senior Level