Systems Integration Analyst

NTT DATA BUSINESS SOLUTIONS; Hyderabad; On-site; INR 800,000 - 1,600,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Hyderabad, India seeks a Systems Integration Analyst to provide L1-L3 support for software applications, troubleshoot issues, and coordinate with IT and vendors to implement fixes. The role involves monitoring jobs, system maintenance, upgrades, and incident management.

Strong ITIL knowledge and Informatica expertise are expected. You will work with cross-functional teams, document changes, and contribute to knowledge base improvements while ensuring timely

Qualifications

• 3+ years of experience in Informatica B2B (DX, DT).
• 3+ years of experience with Informatica Power Center and IICS.
• 3+ years of experience with MS-SQL Server databases.
• Experience with application monitoring tools.
• Experience in Informatica Cloud Data Governance Catalog is preferred.
• Analytical skills with ability to diagnose and solve complex problems.
• Strong communication skills, both verbal and written.
• Customer service oriented under pressure with prioritization.
• Knowledge of ITIL incident, problem and change management.

Responsibilities

• Provide L1, L2 and L3 support for software applications.
• Troubleshoot and resolve application-related issues for end-users.
• Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
• Escalate unresolved issues to higher-level support or specialized teams.
• Monitor scheduled Jobs and ensure their successful completion.
• Perform routine maintenance tasks, including system updates, backups, and configuration changes.
• Assist with system upgrades, patches, and migrations to ensure continuity of service.
• Log, track, and manage incidents and service requests via ticketing systems.
• Follow established procedures for incident escalation and resolution.
• Participate in root cause analysis and problem management efforts.
• Document changes, fixes, and enhancements in a knowledge base for future reference.
• Maintain and update application documentation, including configuration settings and user guides.
• Create and present reports on system performance, issues, and resolution times.
• Work with cross-functional teams (IT, development, business users) to gather requirements and improve applications.
• Participate in system testing and quality assurance activities.
• Assist in the development and implementation of new application modules or features.

Skills

Informatica B2B (DX, DT)

Analytical Skills

Communication

Customer Service

ITIL processes

Tools

Informatica Power Center

IICS

MS-SQL Server

Application monitoring tools

Informatica Cloud Data Governance Catalog

Job description

Job Summary

We are currently seeking a Systems Integration Analyst to join our team in Hyderabad, Telangana, India.

Responsibilities

• Provide L1, L2 and L3 support for software applications.


• Troubleshoot and resolve application-related issues for end-users.


• Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.


• Escalate unresolved issues to higher-level support or specialized teams.


• Monitor scheduled Jobs and ensure their successful completion.


• Perform routine maintenance tasks, including system updates, backups, and configuration changes.


• Assist with system upgrades, patches, and migrations to ensure continuity of service.


• Log, track, and manage incidents and service requests via ticketing systems.


• Follow established procedures for incident escalation and resolution.


• Participate in root cause analysis and problem management efforts.


• Document changes, fixes, and enhancements in a knowledge base for future reference.


• Maintain and update application documentation, including configuration settings and user guides.


• Create and present reports on system performance, issues, and resolution times.


• Work with cross-functional teams (IT, development, business users) to gather requirements and improve applications.


• Participate in system testing and quality assurance activities.


• Assist in the development and implementation of new application modules or features.

Key Skills and Qualifications

• 3+ Years of experience in Informatica B2B (DX, DT)


• 3+ Years of experience in Informatica Power Center and IICS


• 3+ Years of experience with databases (MS-SQL server),


• Experience with application monitoring tools.


• Experience in Informatica Cloud Data Governance Catalog is preferred


• Analytical Skills: Ability to diagnose and solve complex technical problems.


• Communication: Strong verbal and written communication skills, able to explain technical concepts to non-technical users.


• Customer Service: Ability to provide excellent customer service under pressure and manage competing priorities.


• Knowledge of ITIL processes (incident, problem, and change management).