Systems Engineering Specialist - Endpoint Management

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA is hiring a Systems Engineering Specialist - Endpoint Management in Bengaluru to own end-to-end lifecycle operations for enterprise clients. The role focuses on SCCM/Intune based OS deployment, patching, app delivery, and device compliance, with on-site responsibilities at our India EPM Delivery Centre.

You'll handle L2/L3 incidents, drive platform improvements, and collaborate with delivery leads across US, APAC, and EMEA.

Qualifications

• Proficient in SCCM/ConfigMgr for OS deployment, patching and software delivery.
• Experience with Intune device management and Autopilot configurations.
• Strong Windows 10/11 image and driver management, MDT integration.

Responsibilities

• Design, build, and maintain SCCM/IntuneOS deployment and image workflows.
• Own end-to-end patch management across endpoints, including ADRs and WUfB.
• Manage complex application deployments and software distribution.
• Handle L2/L3 incidents with RCA and permanent fixes; participate in CAB and change governance.

Skills

SCCM/ConfigMgr

Intune device management

Windows image management

Azure AD / Hybrid Azure AD

PowerShell scripting

SQL/WQL queries

ITSM incident/change management

English communication

Education

Bachelor's degree in IT/CS

MCSA/MCSE or MCITP

Job description

Systems Engineering Specialist - Endpoint Management Req ID: 378363 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a Systems Engineering Specialist - Endpoint Management to join our team in Bangalore, Karnātaka (IN-KA), India (IN). We are seeking a skilled SCCM/Intune Engineer to join NTT DATA's India EPM Delivery Centre. This mid-level role involves independently managing end-to-end endpoint lifecycle operations — OS deployment, patch management, application delivery, and device compliance — for large global enterprise clients. The engineer will handle complex L2/L3 incidents, contribute to platform improvements, and serve as a reliable technical contributor within NTT DATA's EPM managed services practice supporting clients across US, APAC, and EMEA geographies.

KEY RESPONSIBILITIES

OS Deployment & Image Management

• Design, build, and maintain Windows 10/11 OSD task sequences using SCCM/MDT integration for global client environments.
• Manage WinPE boot images, driver packages, and deployment boundaries for OSD operations.
• Support OS refresh, wipe-and-reload, and in-place upgrade deployment scenarios.
• Troubleshoot OSD failures including PXE boot issues, task sequence errors, and driver conflicts.
• Contribute to Windows Autopilot profile configuration and deployment for Intune-managed devices.
• Maintain image documentation including build standards, versioning, and patch currency records.

Patch Management

• Own end-to-end patch management operations for SCCM-managed and Intune-managed endpoints across client accounts.
• Configure and manage Automatic Deployment Rules (ADRs) for monthly Microsoft Patch Tuesday cycles.
• Manage Windows Update for Business (WUfB) rings, feature update policies, and quality update deferrals in Intune.
• Perform patch impact analysis, rollback planning, and emergency patching for zero-day vulnerabilities.
• Generate and present patch compliance dashboards and exception reports to delivery leads and client stakeholders.
• Coordinate with security teams to address Qualys/vulnerability scan findings within SLA timelines.

Application & Software Management

• Manage complex application deployments using SCCM applications with detection methods, requirements, and dependencies.
• Package enterprise applications using .intunewin format and deploy via Intune with advanced targeting.
• Support software metering, asset intelligence, and license management activities in SCCM.
• Design and implement application supersedence and uninstall workflows.
• Collaborate with app packaging teams to validate and test packaged software before production deployment.

Infrastructure & Platform Management

• Monitor and maintain SCCM site server health, DP replication, and component status for client environments.
• Manage Intune connector, certificate infrastructure, and Intune service health.
• Develop PowerShell scripts for endpoint automation, reporting, and operational efficiency improvements.
• Handle L2/L3 escalations with thorough root cause analysis and permanent fix documentation.
• Participate in change management, CAB reviews, and client operational governance calls during IST business hours.

REQUIRED SKILLS

• Microsoft SCCM/ConfigMgr — OSD, applications, patch management, collections, and reporting (proficient)
• Microsoft Intune — device management, compliance, WUfB, Win32 app deployment, Autopilot
• Windows 10/11 image management — task sequences, WinPE, driver management, MDT integration
• Azure AD and Hybrid Azure AD join configurations, conditional access, and co-management
• PowerShell scripting for automation, reporting, and endpoint remediation
• SQL/WQL queries for SCCM inventory and compliance reporting
• ITSM operations — incident, problem, and change management (ServiceNow or equivalent)
• Strong written and spoken English for client-facing delivery and documentation

PREFERRED QUALIFICATIONS

• Microsoft Certified: Endpoint Administrator (MD-102) or equivalent
• Experience with SCCM-to-Intune co-management and workload migration
• Exposure to Qualys, Tenable, or vulnerability management integration with EPM
• Experience in NTT DATA, Infosys, Wipro, TCS, HCL, or similar IT outsourcing delivery models

MINIMUM EDUCATION

Bachelor's degree (B.E./B.Tech/BCA/B.Sc. IT/CS) or MCA from a recognised Indian university. Equivalent experience and industry certifications will be considered.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Equal Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experience Level Mid Level