Systems Engineering Senior Specialist

TekWissen; India; Hybrid; INR 2,500,000 - 3,500,000; Full time

Job summary

TekWissen is seeking an experienced Systems Engineering Senior Specialist to deliver enterprise patch management and OS image deployment using HCL BigFix. The role covers Windows and Linux endpoints, requires strong SME expertise, and supports a hybrid work model across Pan India.

You will design fixlets and baselines, manage image creation, and coordinate with security teams for timely remediation, while maintaining reports and dashboards via BigFix WebUI and REST APIs.

Qualifications

• Graduation / Engineering degree is required.
• 7-8 years of experience in enterprise endpoint management with BigFix specialization.

Responsibilities

• Design, configure, and manage end-to-end patch management operations using HCL BigFix Patch.

Skills

BigFix Patch Management

BigFix Lifecycle OSD

BigFix Relay management

BRL & Action Script

Windows image build & deployment

PowerShell scripting

WebUI/REST/SQL reporting

Driver management

Patch cycle management

SCCM/Intune/MECM knowledge

Endpoint troubleshooting

Communication & coordination

Education

Graduation / Engineering degree

Tools

PowerShell

Batch scripting

SCCM / Intune / MECM

Job description

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world.The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Systems Engineering Senior Specialist

Location: Pan India

Work Type: Hybrid

Job Type: Full Time

Job Description

Role Overview

• This role is responsible for delivering and managing enterprise-grade patch management and OS image deployment services using HCL BigFix.
• The engineer will ensure endpoint compliance, security patching hygiene, and seamless OS deployment across large-scale Windows environments, acting as a subject matter expert for BigFix Lifecycle and Patch operations.

Key Responsibilities

Patch Management

• Design, configure, and manage end-to-end patch management operations using HCL BigFix Patch.
• Develop and maintain custom Fixlets, Baselines, and Tasks for third-party and OS patch deployment.
• Define and enforce patch policies, patch windows, and exception management processes across enterprise endpoints.
• Monitor and maintain high patch compliance rates across Windows 10/11, Windows Server, and Linux endpoints.
• Perform patch testing, staging, and controlled rollout across phased deployment rings.
• Troubleshoot failed patches, client-side installation errors, and relay-side distribution issues.
• Generate patch compliance reports and dashboards using BigFix WebUI, REST API, and SQL-based queries.
• Coordinate with security teams to address vulnerability findings and ensure timely remediation through BigFix.
• Manage Microsoft Patch Tuesday cycles, out-of-band patches, and zero-day emergency patching scenarios.

Image & OS Deployment Management

• Design and manage OS deployment workflows using BigFix Lifecycle OSD (OS Deployment) module.
• Build, maintain, and version-control Windows 10/11 master images aligned with organizational standards.
• Configure and manage WinPE boot environments, task sequences, and deployment profiles within BigFix.
• Integrate driver management, application layering, and post-deployment configuration into OSD workflows.
• Support bare-metal deployments, OS refresh, and OS migration scenarios at scale.
• Manage image capture, customization, and deployment through BigFix OSD profiles and multicast delivery.
• Troubleshoot image deployment failures, driver conflicts, and post-imaging configuration issues.
• Coordinate with application packaging teams to ensure software readiness within deployed images.

Infrastructure & Client Management

• Manage BigFix Relay hierarchy, client health, and bandwidth optimization across distributed sites.
• Monitor BigFix Root Server and Relay performance, ensuring replication and content delivery health.
• Develop custom PowerShell, Batch, and BigFix Action Script automations to support patch and imaging workflows.
• Write BigFix Relevance expressions for endpoint targeting, custom inventory gathering, and compliance checks.
• Conduct regular BigFix infrastructure maintenance, cleanup, and version upgrade activities.
• Handle L2/L3 escalations for patch and imaging incidents, performing root cause analysis and resolution.
• Support 24/7 operations for critical patching events and Sev 1/2 incident response.

Secondary Platform Support

• Working knowledge of SCCM / Microsoft Intune for co-existence and hybrid patch management scenarios.
• Support integration between BigFix and SCCM/Intune where required for transition or co-managed environments.

Required Skills

• HCL BigFix Patch Management Fixlets, Baselines, Tasks, patch policies (expert level)
• HCL BigFix Lifecycle OSD – image creation, WinPE, task sequences, multicast deployment
• BigFix Relay management, client health monitoring, and relay hierarchy design
• BigFix Relevance Language (BRL) and Action Script authoring
• Windows 10/11 and Windows Server image build, capture, and deployment
• PowerShell, Batch scripting for patch and imaging automation
• BigFix WebUI, REST API, and SQL-based custom reporting
• Driver management, application layering, and post-deployment configuration
• Microsoft Patch Tuesday cycle management and zero-day patching response
• Working knowledge of SCCM / Intune / MECM as secondary platforms
• Strong troubleshooting skills across Windows client/server and endpoint networking
• Good communication, documentation, and stakeholder coordination skills

Minimum Education

• Graduation / Engineering degree

Experience

• 7-8 years of experience in enterprise endpoint management with strong specialization in BigFix patch management and OS image deployment.

TekWissen® Group is an equal opportunity employer supporting workforce diversity