Systems Engineer

Adesso SE; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Adesso SE is seeking an experienced Systems Engineer to oversee the application management of a large‑scale B2C platform. You will ensure stable operations, adhere to SLAs, and drive continuous improvement of the application landscape.

You will collaborate with a German Senior Project Manager on a multi‑year project, handle hands‑on operations, support, and enhancements across the frontend, backend and DevOps stack, and participate in on‑call as needed.

Qualifications

• ITIL v3/v4 knowledge and service management experience.
• Willingness to work in 24/7 support rotations with a cooperative team.
• Strong communication and problem-solving capabilities.
• Fluent in written and spoken English, with stakeholders in mind.

Responsibilities

• Application Management: ensure stable operation of a customer-facing B2C app per SLAs.
• Incident & Problem Management: identify, analyze, and resolve production incidents and issues; perform root cause analysis.
• Support & Enhancements: handle support tickets and enhancement requests; participate in on‑call as needed.
• Release & Update Coordination: plan and support software releases with DevOps and development teams.
• Change Management: coordinate application changes while minimizing operational impact.
• Stakeholder Collaboration: liaise with German project stakeholders, architects, and product owners.

Skills

ITIL

Analytical thinking

Stakeholder management

English proficiency

Ownership

Learning mindset

Tools

Azure

Azure DevOps

Kubernetes

PostgreSQL

Jira

Java

Job description

We are looking for an experienced Systems Engineer to take responsibility for the application management of a large-scale B2C platform.
In this role, you will ensure stable operations, compliance with Service Level Agreements (SLAs), and continuous improvement of our application landscape.
You will work closely with a Senior Project Manager based in Germany and support a long-term project setup with a duration of more than 3 years.
This is a hands‑on role with strong ownership of operations, support, and enhancements. Experience in supporting Frontend, Backend and DevOps stack is preferred.

Key Responsibilities
• Application Management: Ensure stable and reliable operation of a customer‑facing B2C application according to agreed SLAs.
• Incident & Problem Management: Identify, analyze, and resolve production incidents and technical issues.
Perform root cause analysis and implement long‑term fixes.
• Support & Enhancements: Work on application support tickets as well as enhancement requests based on business needs. Participate in on‑call support on a need basis.
• Release & Update Coordination: Plan and support software releases, updates and system upgrades in collaboration with DevOps and development teams.
• Change Management: Implement and coordinate application changes while minimizing operational impact.
• Stakeholder Collaboration: Closely collaborate with German project stakeholders, architects and product owners.
Act as technical interface between operations and development.

Technical Skills
Experience supporting applications on following tech stack:
• Microsoft Azure
• Azure DevOps
• Kubernetes (Basic)
• Postgres DBs
• Application Management (Jira etc.)
• Java

YOUR PROFILE

Other Required Skills

• Solid understanding of ITIL service management processes
• Willing to work as a 24/7 support, working in well‑coordinated shifts within a supportive team, with schedules designed to keep your work‑life balance
• Strong analytical and problem‑solving capabilities
• Excellent communication and stakeholder management skills
• Fluent in written and spoken English
• Ability to work independently and take ownership
• Strong learning mindset and ability to adapt quickly to new technologies

adesso India, 3B-2 Athulya, Third Floor, Wing B, SEZ, Infopark Phase 1, Cochin, Kerala 682042