Experienced IT Infrastructure professional (4+ years) required for a full‑time role in Vadodara, responsible for managing servers, virtualization, networking, security, backups, and overall IT operations. The role includes system maintenance, vulnerability remediation, escalation handling, project coordination, POC execution, and infrastructure documentation. Bachelor’s degree in Computer Science preferred, with certifications like CCNA/MCSE as an advantage, along with strong communication, ownership, and shift flexibility.
Essential Duties and Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network devices, business‑critical servers, backups, and virtualization.
- Experience required with Windows Server operating systems (Windows 2008, Windows 2012, Windows 2016, Windows 2019, and Windows Server 2022) and Windows Active Directory, DNS, DHCP, Group Policies, and user permissions.
- Install, configure, and maintain Windows/Linux servers and virtual machines (VMware/Hyper‑V).
- Configure and maintain LAN, WAN, VPNs, firewalls, and routers/switches (SonicWall/Cisco, etc.).
- Experience in cloud‑based contact‑centre service like Amazon Connect will be a value addition.
- Execute, manage, and coordinate projects to serve the organization’s goals.
- Execute POC of proposed software/hardware tools before going into production.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgraded IT infrastructure.
- Escalation handling from Service Desk and NOC team members and critical escalations from business or operations users.
- Vulnerability remediation: mitigation of potential security issues, patching, configuration changes, and hardening.
- Store, manage, save, and recall all critical configurations (e.g., system status data of servers, configuration backups of firewalls, SMA, and other components).
- Documentation and reporting on demand.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Language Requirements
- English – Business Fluent
- Hindi – Business Fluent
Skills
- Must be proactive and possess strong interpersonal, communication, and organizational skills.
- Strong prioritization skills are necessary.
Qualifications
- Bachelor’s degree or equivalent in Computer Science.
- 5+ years of experience in a related field.
- Professional certifications like CCNA, CCNP, MCSE are an added advantage.