System Specialist

Diasorin; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Diasorin is seeking a skilled Service Engineer to provide technical service and support for instrument maintenance, calibration, troubleshooting, and repair in Hyderabad. This role involves collaborating with sales and the service team to uphold the company image and ensure high-quality customer service.

The ideal candidate will have a Bachelor’s Degree or Diploma in Engineering, 5-7 years in a related field, and hands-on experience with IVD or regulated environments, electronics, and diagnostic

Qualifications

• Bachelor’s Degree or Diploma in Engineering.
• 5-7 years in a field directly related to the work.
• Experience in IVD or highly regulated environments is preferred.
• I VD service experience is advantageous.
• Knowledge of electronics and medical terminology is beneficial.
• Ability to demonstrate and explain correct operation of equipment.
• Understanding of good laboratory practices and techniques.
• Working knowledge of diagnostic equipment.
• Current Driver's Licence.

Responsibilities

• Provide technical service and support to customers for instrument maintenance, calibration, troubleshooting, education and repair on analytical devices.
• Promote the company image in collaboration with Sales and specialist workforce.
• Become a frontline service specialist for the device group.
• Report activities using SFDC as per corporate policies.
• Maintain spare parts and car stock and ensure daily c ada.

Skills

Electronics knowledge

Medical terminology knowledge

Diagnostic equipment operation

Driver's licence

Education

Bachelor’s Degree or Diploma in Engineering

Job description

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the 'Diagnostics Specialist.'

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare.

Job Scope

To provide technical service (in alignment with approved local and group practice) and support to customers with instrument maintenance, calibration, troubleshooting, education and repair on our analytical devices. Promote the image of the company in co-operation with sales and specialist workforce. Become a specialist in frontline service of the device group.

Key Duties And Responsibilities

• Comprehensively understand and grasp the particularity of the technology, application, and maintenance of DiaSorin products. Participate in the training courses on DiaSorin Products, technologies and services, and pass the training examination.
• Providing technical service and maintenance service support to dealers and to end users, in and after sales: Assist sales team with technical inputs, demonstrations to successfully close details.
• Frequently visit the users for monitoring the satisfaction and technical demand of end users of DiaSorin company and distributors. Produce weekly work reports for discussion and for Service Managers approvals.
• Monitoring the technological advantages and disadvantages and application situations of the competing products in the market, produce monthly report for discussion for Service Managers approvals.
• Manage and report all activities through SFDC on a daily basis as per the corporate policies. Other missions assigned by DHIPL, Country Manager and National Service Manager.
• Ensure compliance with corporate policies and supplying adequate inputs into the service organization. Handle, manage and maintain spare parts and car stock through SGAT.
• Provide technical service and maintenance service support to end users as per the organizational requirements.
• All the service activities have to be captured in SFDC on a daily basis and all the calls to be concluded on the same day as per corporate policies.
• All country stock spare parts inventory status to be updated on a monthly basis.
• Any other task may be assigned by the National Service Manager from time to time.

Education, Experience, And Qualifications

• Bachelor’s Degree or diploma in Engineering
• 5-7 years in a field directly related to the work
• Previous experience in the IVD (In Vitro Diagnostics) and/or highly regulated environments and biotechnology industry.
• Previous IVD service experience
• Knowledge and skill in preventative maintenance in installing, servicing, troubleshooting, repairing, calibrating, and maintaining medical diagnostic or clinical laboratory instrumentation
• Knowledge/understanding of electronics and medical terminology
• Ability to demonstrate and explain correct operation of equipment
• Understanding of good laboratory practices and techniques
• Working knowledge of diagnostic equipment
• Current Drivers Licence

What We Offer

Receive a competitive salary and benefits package as you grow your career at DiaSorin.

Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.