System Engineer

HashRoot Ltd.; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HashRoot Ltd. in Pune, Maharashtra seeks an experienced Systems Engineer (Application Support) to own the management of a large-scale B2C platform.

You will ensure high availability, SLA compliance and drive continuous improvements across front-end, back-end and DevOps environments. The role covers incident and problem management, releases, change management, and close collaboration with DevOps, development teams and international stakeholders.

Qualifications

• Experience with ITIL service management across Incident, Problem, Change and Service Level Management.
• Proven ability to manage production incidents and drive RCA and long-term fixes.
• Experience planning and coordinating software releases and changes with DevOps teams.

Responsibilities

• Maintain stable operations of customer-facing B2C applications with strict SLAs.
• Drive root cause analysis and implement long-term fixes for incidents.
• Handle Tier 2/3 support tickets and on-call rotations as needed.
• Plan, coordinate and execute software releases and application changes with DevOps.
• Act as technical interface between operations, developers, and international stakeholders.

Skills

ITIL service management

Cloud & DevOps

Java

PostgreSQL

Troubleshooting

Stakeholder management

English communication

Tools

Azure DevOps

Kubernetes

Jira Service Management

Job description

Systems Engineer (Application Support)

Overview

We are looking for an experienced Systems Engineer (Application Support) to take ownership of the application management for a large-scale B2C platform. In this hands-on role, you will ensure high availability, SLA compliance, and continuous operational improvements across front-end, back-end, and DevOps environments.

Key Responsibilities

• Application Management: Maintain stable, reliable operations of customer-facing B2C applications in accordance with strict SLAs.
• Incident & Problem Management: Drive root cause analysis (RCA), resolve production incidents, and implement long-term technical fixes.
• Support & Enhancements: Handle Tier 2/3 support tickets, implement business enhancement requests, and participate in on-call rotations on a need basis.
• Releases & Change Management: Plan, coordinate, and execute software releases, system upgrades, and application changes in collaboration with DevOps and development teams to minimize operational risk.
• Stakeholder Coordination: Act as the technical interface between operations, developers, architects, and international project stakeholders.

Technical Requirements

• Cloud & DevOps: Microsoft Azure, Azure DevOps, basic Kubernetes (k8s).
• Backend & Database: Java-based applications, PostgreSQL databases.
• ITS Tools: IT Service Management systems (e.g., Jira Service Management).

Core Qualifications & Competencies

• Methodologies: Strong experience with ITIL service management frameworks (Incident, Problem, Change, and Service Level Management).
• Work Shift Flexibility: Ability and willingness to work in a well-coordinated 24/7 rotational shift model.
• Analytical Skills: Strong troubleshooting, debugging, and systematic root cause analysis capabilities.
• Soft Skills & Ownership: High autonomy, excellent English communication (written and spoken), strong stakeholder management, and a continuous learning mindset.