Java Application Support Engineer (L2/L3)

CipherCru Innovation Private Limited; Jaipur; On-site; INR 600,000 - 800,000; Full time

Job summary

CipherCru Innovation Pvt Ltd in Jaipur is seeking a Java Application Support Engineer (L2/L3) for the Insurance domain to support and enhance a production-critical application. This onsite role requires a strong backend Java mindset plus hands-on production support experience.

You will collaborate with business users, QA and senior engineers to ensure system stability, perform incident management, RCA, and apply fixes, while assisting in deployments and maintaining run books.

Qualifications

• Strong experience in Java (Core Java, OOP).
• Hands-on experience with Spring Framework / Spring Boot.
• Experience supporting JSP-based applications and Spring Web Flow.
• Strong working knowledge of relational databases (RDBMS).
• Ability to analyse logs, stack traces and database issues.

Responsibilities

• Provide L2/L3 application support for Java-based enterprise applications.
• Investigate, debug, and resolve production incidents, defects, and performance issues.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Handle incident tickets, change requests, and service requests within SLAs.
• Implement bug fixes and small-to-medium feature enhancements.
• Support business users and client stakeholders with technical clarifications.
• Work on REST APIs, backend logic, and database-level issues.
• Assist in deployments, patch releases, and hotfix roll outs.
• Maintain technical documentation and support run books.
• Take ownership of assigned modules and ensure production stability.

Skills

Java

Spring Framework

Spring Boot

JSP

Web Flow

RDBMS

Logs analysis

Job description

CipherCru Innovation Pvt Ltd | Full time

Welcome to CipherCru Innovation - where innovation meets excellence! We are a versatile and committed technology firm that specialises in providing tailored software solutions to businesses of all sizes. Our team of experienced and skilled experts work collaboratively with clients to develop cutting-edge software applications that are specifically designed to meet their unique needs.We believe that every business is unique, and that’s why we offer a range of services that are customized to meet the individual needs of our clients. From Custom Software Development, Software Product Development, and Software Prototyping to Enterprise Application Integration, Technology Consulting, Application Security, Software Testing & QA, Maintenance and Support, and Dedicated Development Centres, we have got you covered!Our team is passionate about innovation, and we are always pushing the boundaries of what is possible. We believe that technology should be used to make people's lives easier, and that's why we are committed to developing software solutions that are both creative and agile. Our team is detail-oriented, customer-focused, and quality-driven, ensuring that every project we undertake meets the highest standards of excellence.We are proud to be a technologically-advanced company, always staying on the cutting edge of the latest trends and developments in the industry. We use the most advanced tools and techniques to create and maintain our software applications, ensuring that they are reliable, secure, and always up-to-date.At CipherCru Innovation, we believe in the power of collaboration. We work closely with our clients to understand their unique needs and develop software solutions that meet their business objectives. We use our specialized knowledge and cutting-edge technology to develop innovative software solutions that help businesses of all sizes achieve their goals.

Job Description

Java Application Support Engineer (L2/L3) – Insurance Domain

Experience: 2–4 Years

Location: Jaipur (Onsite)

Employment Type: Full-time

We are seeking a Java Application Support Engineer (L2/L3) who will support and enhance a business-critical application for a client in the Insurance domain. This role requires a strong backend Java developer mindset combined with hands‑on experience in production support, incident management, bug fixing, and minor feature enhancements. You will work closely with business users, QA, and senior engineers to ensure system stability and continuous improvement.

Key Responsibilities

• Provide L2/L3 application support for Java-based enterprise applications
• Investigate, debug, and resolve production incidents, defects, and performance issues
• Perform root cause analysis (RCA) and implement permanent fixes
• Handle incident tickets, change requests, and service requests within defined SLAs
• Implement bug fixes and small-to-medium feature enhancements
• Support business users and client stakeholders with technical clarifications
• Work on REST APIs, backend logic, and database-level issues
• Assist in deployments, patch releases, and hotfix roll outs
• Maintain technical documentation and support run books
• Take ownership of assigned modules and ensure production stability

Requirements

Required Technical Skills

• Strong experience in Java (Core Java, OOP)
• Hands‑on experience with:
• Spring Framework / Spring Boot
• Experience supporting JSP-based applications and Spring Web Flow
• Strong working knowledge of RDBMS:
• Ability to analyse logs, stack traces, and database issues

Cloud & DevOps (Good to Have)

• Exposure to AWS services:
• Familiarity with CI/CD and deployment pipelines
• Experience working in production environments

Domain Knowledge (Good to Have – Strong Advantage)

• Prior experience in the Insurance domain
• Understanding of concepts such as:
• Underwriting, Claims, Endorsements
• Policy lifecycle and renewals
• (Candidates with insurance domain exposure will be given preference.)
• Strong problem-solving and analytical skills
• Clear and confident communication with business users and clients
• High sense of ownership, accountability, and responsibility
• Ability to work under pressure in production support scenarios

Why Join CipherCru Innovation

• Exposure to enterprise insurance systems
• Hands‑on ownership of real production applications
• Balance of support + development, not just ticket handling
• Opportunity to grow into senior support or backend engineering roles