System Analyst

NSDL Payments Bank Limited; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NSDL Payments Bank Limited is seeking a Business System Analyst to bridge business and IT, capturing and documenting requirements for technology solutions. You will work with stakeholders to understand needs and translate them into clear specifications and user stories.

You will help improve processes, support testing, and assist project teams to deliver reliable systems that align with business goals. Strong communication, analytical skills, and familiarity with SDLC and Agile are essential.

Qualifications

• Proficiency in UML and BPMN for modeling.
• Strong analytical and problem-solving skills.
• Experience with JIRA, Trello, Confluence, and Visio.
• Excellent communication and interpersonal skills.
• Understanding of SDLC and Agile methodologies.
• Ability to manage multiple tasks in a fast-paced environment.
• Collaborative mindset with diverse teams.
• Adaptability to changing business needs.
• Proactive learning and professional development.

Responsibilities

• Requirements Gathering: Elicit, document, and prioritize business requirements through interviews, workshops, and surveys.
• Analysis and Documentation: Develop functional specs, use cases, and user stories.
• Process Improvement: Identify opportunities for process enhancements and recommend solutions.
• Stakeholder Communication: Act as main liaison between business users and technical teams.
• Impact Analysis: Assess changes' effects on systems and workflows.
• Testing and Validation: Help create test plans and cases; assist with UAT.
• Training and Support: Train end-users on new systems and processes.
• Project Management Support: Assist in planning, tracking, and reporting milestones.

Skills

UML

BPMN

Analytical skills

Problem solving

JIRA

Trello

Confluence

Visio

Communication skills

SDLC

Agile

Stakeholder management

Multi-tasking

Collaboration

Adaptability

Proactive learning

Education

Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field

Tools

JIRA

Trello

Confluence

Visio

Job description

• Bachelor’sdegree in Business Administration, Computer Science, Information Technology,or a related field.
• Relevantcertifications (e.g., CBAP, PMI-PBA) are a plus.

Relevant IndustryExperience

• 3+years of experience in business analysis or a related field, preferably in[specific industry, e.g., banking, finance, healthcare].
• Provenexperience in requirements gathering, analysis, and documentation.

Objective of the Role

The Business System Analyst will actas a liaison between business stakeholders and IT teams to identify, analyze,and document business requirements for technology solutions. The goal is toimprove processes and systems, ensuring that business needs are met whilemaximizing efficiency and effectiveness. This role involves facilitatingcommunication, conducting impact analyses, and supporting project managementefforts to deliver high-quality solutions that align with organizationalgoals.

Job Description / Responsibilities

1. RequirementsGathering: Collaborate with stakeholders to elicit,document, and prioritize business requirements through interviews, workshops,and surveys.
2. Analysis and Documentation: Analyzerequirements to develop clear and detailed documentation, includingfunctional specifications, use cases, and user stories.
3. Process Improvement: Identifyopportunities for process enhancements and recommend solutions that improvebusiness operations and user experience.
4. Stakeholder Communication: Serve asa primary point of contact between business users and technical teams,facilitating communication and ensuring alignment throughout the projectlifecycle.
5. Impact Analysis: Conductimpact assessments to understand how proposed changes will affect existingsystems, processes, and workflows.
6. Testing and Validation: Supportthe testing phase by developing test plans, test cases, and assisting withuser acceptance testing (UAT) to ensure solutions meet business requirements.
7. Trainingand Support: Provide training and support to end-userson new systems and processes, ensuring smooth adoption and integration.
8. ProjectManagement Support: Assist project managers in planning, tracking, and reporting projectprogress, ensuring timely delivery of project milestones.

Required skills

• Proficiency in business analysis tools andmethodologies (e.g., UML, BPMN).
• Strong analytical and problem-solving skillswith attention to detail.
• Familiarity with project management software(e.g., JIRA, Trello) and requirements management tools (e.g., Confluence,Visio).
• Excellent communication and interpersonalskills to interact with various stakeholders.
• Understanding of software development lifecycle (SDLC) and Agile methodologies.

• Strong analytical andcritical thinking abilities to identify problems and recommendsolutions.
• Abilityto manage multiple tasks and priorities in a fast-paced environment.
• Effectivecollaboration skills to work with diverse teams and stakeholders.
• Adaptabilityto changing business needs and technological advancements.
• Proactiveapproach to learning and professional development.