System Administrator

Epicenter; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Epicenter is seeking a skilled System Administrator to manage and maintain the organisation's IT infrastructure, ensuring high availability, security, and performance. The role covers Windows Server administration, Active Directory, Microsoft 365, virtualization, backup solutions, and network services.

Strong troubleshooting and proactive monitoring are essential. You will collaborate with internal teams and vendors to support business-critical IT operations, participate in 24x7 rotas

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4–7 years of experience in Windows Server administration.
• Hands-on experience with Active Directory, Microsoft 365/Exchange, VMware/Hyper-V, and backup solutions.
• Good understanding of networking, Windows patch management, and IT security best practices.
• Strong troubleshooting, communication, and documentation skills.

Responsibilities

• Install, configure, administer, and maintain Windows Server (2012/2016/2019/2022) environments with high availability, performance, and reliability.
• Manage and optimise VMware vSphere and/or Microsoft Hyper-V environments, including ESXi hosts, vCenter, VMs, storage, and networking.
• Administer Active Directory, GPOs, DNS, DHCP, and Azure AD Connect; manage hybrid identity services.
• Messaging & Microsoft 365.
• Backup & Disaster Recovery.
• Patch Management.
• Monitor infrastructure health using tools like OpManager; proactively resolve performance, capacity, and availability issues.
• Provide Level 2/3 technical support and root cause analysis for critical incidents.
• Coordinate with hardware, software, and service vendors for issue resolution and upgrades.

Skills

Troubleshooting

Communication

Documentation

Monitoring

Vendor coordination

Root cause analysis

Education

Bachelor's degree in CS/IT

Microsoft/VMware/Azure certifications (preferred)

Tools

Windows Server

Active Directory

Microsoft 365

VMware/Hyper-V

Azure AD Connect

PowerShell

DNS

DHCP

GPOs

OPManager

Job description

About Epicenter

For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Hereyou'llfind a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reasonwe'retrusted by global clients.
Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.

About the Job

We are seeking a skilled System Administrator to manage and maintain the organisation's IT infrastructure, ensuring high availability, security, and performance. The role involves administering Windows servers, Active Directory, Microsoft 365, virtualisation, backup solutions, and network services. The ideal candidate should possess strong troubleshooting skills and a proactive approach to system monitoring and issue resolution. They will also collaborate with internal teams and vendors to support business-critical IT operations and infrastructure.

Location/Hours

Bhayander/ Rotational shifts (24*7)

Job Responsibilities / Expectations

• Server Administration: Install, configure, administer, and maintain Windows Server (2012/2016/2019/2022) environments. Ensure high availability, optimal performance, and reliability across physical and virtual infrastructure.
  
• Virtualisation: Manage and optimise VMware vSphere and/or Microsoft Hyper-V environments, including ESXi hosts, vCenter, virtual machines, storage, and networking.
  
• Identity & Access Management: Administer Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and Azure AD Connect. Manage user provisioning, permissions, authentication, and hybrid identity services.
  
• Messaging & Microsoft 365.
  
• Backup & Disaster Recovery.
  
• Patch Management.
  
• Monitoring & Performance: Monitor infrastructure health using tools such as OpManager. Proactively identify, troubleshoot, and resolve performance, capacity, and availability issues.
  
• Troubleshooting & Support: Diagnose and resolve server, operating system, virtualization, storage, network, and application issues. Provide Level 2/Level 3 technical support and root cause analysis for critical incidents.
  
• Vendor Coordination: Work with hardware, software, and service vendors for issue resolution, maintenance, warranty support, and infrastructure upgrades.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• 4–7 years of experience in Windows Server administration.
  
• Hands-on experience with Active Directory, Microsoft 365/Exchange, VMware/Hyper-V, and backup solutions.
  
• Good understanding of networking, Windows patch management, and IT security best practices.
  
• Strong troubleshooting, communication, and documentation skills.

Desired Qualifications

• Microsoft, VMware, or Azure certifications (preferred).
  
• Experience with enterprise backup and disaster recovery solutions.
  
• Knowledge of PowerShell scripting and automation.
  
• Familiarity with IT monitoring tools and security best practices.
  
• Experience working in a hybrid cloud environment and managing IT infrastructure projects.

Why Join Epicenter?

We believe in investing in our people. At Epicenter,you'llhave the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India.We’realso the proud recipient of the
“Best Customer Service Provider” award for nine consecutive years.
Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.