System Administrator

NTT DATA BUSINESS SOLUTIONS; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

NTT DATA Business Solutions in Hyderabad is seeking a System Administrator to join the IT team and deliver frontline support for desktops, laptops, printers, and peripherals. You will resolve incidents and service requests, configure Windows/macOS, and assist with onboarding and asset management.

The role requires strong troubleshooting, ITIL knowledge, and clear communication with users and managers. This is an office-based position in a fast-paced environment.

Qualifications

• Diploma or bachelor's degree in IT/CS or related field.
• 2–4 years of end-user support experience.
• Proficient with Windows and macOS, MS 365, and enterprise tools.
• Familiar with remote support tools like TeamViewer, AnyDesk, SCCM.
• Understanding of ITIL incident, request, and asset management.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime for users.
• Install, configure, and maintain Windows and macOS operating systems and standard business applications.
• Diagnose and resolve hardware and software issues in-person and via remote support tools.
• Handle incident and service request tickets via the ITSM system, emails, or calls with prompt communication.
• Assist with employee onboarding and offboarding, including user accounts and device provisioning.
• Document issues and resolutions in the ticketing system.
• Maintain system health and comply with IT security policies and best practices.
• Collaborate with IT team for escalation and complex issue resolution.
• Maintain asset inventory and coordinate replacements or upgrades.
• Support IT audits and promote self-service resources.

Skills

End-user support

Troubleshooting

Communication skills

ITIL knowledge

Education

Diploma or Bachelor’s in IT/CS

Tools

TeamViewer

AnyDesk

SCCM

VPN

Job description

Build the Future with Us.
Join NTT DATA Business Solutions, a global leader in SAP consulting and digital transformation. As part of the NTT DATA Group, we collaborate with over 16,700 professionals in 30+ countries to deliver innovative SAP solutions that help businesses thrive.

Take the next step in your career and become a trusted partner to our global customers. In this role, you'll support and optimize complex SAP landscapes, drive operational excellence, and contribute to impactful digital transformation projects, all while growing your expertise within a world-class team

Job Title: System Administrator

Experience: 2 to 4 Years

Job Location: Hyderabad

Mode of Work: Work from office

Role Overview:

System Administrator is responsible for delivering first and second-level technical support to end users across the organization. This role includes managing and resolving incidents and service requests related to desktops, laptops, mobile devices, printers, and other peripheral hardware, as well as standard software and operating systems. The role demands strong technical troubleshooting skills, excellent customer service, presentability and the ability to work both independently and collaboratively within a dynamic IT environment

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime for users.
• Install, configure, and maintain Windows and macOS operating systems and standard business applications (e.g., MS Office, Zoom, VPN, antivirus, etc.).
• Diagnose and resolve hardware and software issues in-person and through remote support tools.
• Handle incident and service request tickets via the ITSM/ticketing system, emails, or calls with prompt and professional communication.
• Assist with employee onboarding and offboarding processes, including user account setup, access provisioning, and device assignment/collection.
• Ensure all support activities are well-documented, with accurate logging of issues and resolution steps in the ticketing system.
• Monitor and maintain system health, ensuring compliance with IT security policies and best practices.
• Understanding of IT Security Policies or Procedures.
• Perform basic troubleshooting for network connectivity issues, including LAN, Wi‑Fi, and VPN access.
• Collaborate with IT team members for escalation and resolution of complex or high-priority issues.
• Maintain and update the inventory of IT assets, and coordinate replacements, upgrades, or repairs as needed.
• Support periodic IT audits by ensuring systems and assets are properly tagged, documented, and compliant.
• Educate end users on best practices and promote self-service resources where appropriate.
• Participate in IT projects, rollouts, and system upgrades as required.
• Prepare Reports as needed.
• Keep Assets Management updated to keep IT Stock Accurate & perform physical verification.

Required Skills

• Diploma or bachelors degree in information technology, Computer Science, or related field.
• Min 2 to 4 years of experience in a similar end-user support
• Proficiency with Windows, macOS, Microsoft 365 suite, and common enterprise tools.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, SCCM, etc.).
• Strong understanding of ITIL processes (Incident, Request, Asset Management).
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN).
• Excellent problem-solving, communication, and interpersonal skills.
• Presentable and ability to communicate well with Managers.
• Ability to manage multiple tasks and priorities in a fast-paced environment

Preferred Certifications (Nice to Have):

• ITIL Foundation Certification