Server Management - Manager

NTT DATA Business Solutions; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading international IT firm is seeking an experienced IT professional with over 10 years of industry experience for a senior role focused on SAP Basis Administration and cloud operations. This position involves managing outsourced vendors and ensuring compliance with service level agreements while fostering collaboration across teams. Candidates must have strong technical leadership skills, a Bachelor’s degree, and ideally hold ITIL and PMP certifications. The job is based in Bengaluru and Hyderabad, with flexibility required for travel.

Qualifications

• 10-15 years of Basis Administration/Hosting/Data Center operations experience.
• 5-8 years of progressive leadership experience.
• Experience managing outsourced hosting vendors.

Responsibilities

• Manage outsourced hosting vendors for customer success.
• Participate in multi-landscape design solutions.
• Ensure compliance with service level agreements.

Skills

Leadership experience

Deep understanding of SAP technologies

Experience with AWS, Azure, GCP

Technical problem solving

Project management

Automation awareness

Microsoft Office Suite

Education

Bachelor's degree

ITIL certification

PMP certification

Tools

MS Project

Excel

PowerPoint

Job description

Job Description

JD --

• About 10-15 years of Basis Administration/Hosting/Data Center operations experience
• About 5-8 years of progressive leadership experience
• Broad and deep working experience in multiple and newer SAP technologies
• Experience and working relationships with hyper‑scalers - AWS, Azure, GCP
• Manage outsourced hosting vendors and ensure collaboration within teams for customer success
• Handle escalations beyond regional delivery managers working with counterparts and/or customers
• Participation in multi‑landscape design solutions, architecture recommendations, and client strategies for continuous improvement.
• Create strategic roadmap for SAP applications/Digitalization and infrastructure in an enterprise IT environment
• Manage reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close issues or complete open items
• Well-versed in multiple facets of the SAP Ecosystem; resolves complex inter and intra‑platform issues.
• Ensures both the Managed Cloud and AMS Basis Teams operate as one, following the same standard operating processes and procedures.
• Supports the workload management and shifting of workloads between both the Managed Cloud and AMS Basis Teams.
• Responsible of ensuring all Managed Services Basis Teams adhere to contractual service level agreements in responding to alerts, customer requests, and other SLA requirements.
• Recommends, assists in implementation of, and ensures compliance with the policies and procedures affecting the delivery of Basis services to all itelligence customers.
• Assists in the hiring and retention of the Basis Administrators that make the Managed Services Basis Teams.
• Participates and helps mitigate customer escalations related to the Basis Services being delivered by the Managed Services Basis Teams.

NTT DATA Business Solutions Private Limited, Plot no. 4, Soft Sol Tower 2, Third Floor, Software Units Layout, Madhapur, Hi-Tech

City, Hyderabad - 500081, Telangana. India

Additional Responsibilities

• Provides coaching and support to their team members in areas such as technical problem solving, workload management, and soft skills.
• Well versed with ITIL standards
• Manages projects effectively to obtain targeted business outcomes.
• Contributes effectively to estimating and comparing financial impacts of technology solutions.
• Provide guidance to team during high-level architecture, system sizing, and infrastructure requirements definition for future state SAP landscapes
• Works collaboratively with a diverse team in a globally distributed organization
• Provide thought leadership and continuous improvement ideas for defining and achieving objectives
• Coordinate with the team to ensure that PMO standard toolkits and methodologies are being adopted and maintained
• Strong proponent of automation and hand‑on experience is a plus
• Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint
• Bachelor's degree required; ITIL certification and PMP certification definitely a plus
• Flexible to Travel based on the project need for a long term.
• Job Location - Bangalore and Hyderabad

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NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.