System Administrator

First American; Bengaluru; On-site; INR 420,000 - 720,000; Full time

Job summary

First American India is seeking .NET FullStack Engineers for our Hyderabad office. The role involves providing IT support and troubleshooting across Windows OS, Office 365, and related Microsoft products, along with user account administration and asset management.

The ideal candidate has 5–7 years of help desk experience, strong communication, and analytical skills, with a customer-focused approach and ability to explain technical concepts clearly.

Qualifications

• 5–7 years in User Help desk support with Microsoft products (Outlook, Windows OS, Office)
• Experience administering user accounts and access rights
• Knowledge of local system policies and group policies
• Proven ability to troubleshoot hardware and software on desktops and peripherals

Responsibilities

• Provide help desk support for Windows OS, Office 365, and peripherals
• Install, upgrade and troubleshoot desktops, printers, scanners and PC components
• Manage user accounts, access rights and AD policies
• Maintain asset inventory and vendor documentation
• Assist with patch management and basic networking tasks

Skills

Communication

Troubleshooting

Analytical thinking

Problem solving

Technical liaison

Education

Bachelor's or Master's in Computer Science/Engineering

Tools

Windows 10/11

Windows Server 2019

MS Outlook 365

Active Directory

DNS/DHCP

Group Policy

Antivirus

Job description

Dear ,

We at First American India are currently looking for .Net FullStack Engineers for our office in Hyderabad.

Who are we?

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies, a proud member of the FORTUNE 500 companies and was named one of FORTUNEs 100 Best Companies to Work For in 2022. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers and shareholders - in that order. FAI has been certified a Great Place to work by Great Place to work Institute®, is a certified Best Workplaces for Women and Workplace.

Technical Skills:

• Install, upgrade, support and troubleshoot Windows 10,11.
• Install, upgrade, support and troubleshoot for Scanners/Printers and various PC components.
• Installation, Configuration of MS-Outlook Office 365
• Basic installation & troubleshooting knowledge on Windows 2019 server Operating system.
• Technical skills related to Desktop Patch management, Software Installation and Basic Networking skills.
• Install, configure and maintain regular updates of Antivirus.
• Performs general preventative maintenance tasks on computers, laptops and any other Hardware devices.
• Maintaining inventory of Assets, documents vendor reports and Vendor interactions.
• Knowledge of Local System policies and Group policies.
• Knowledge on Work group/Domain/DNS /DHCP.

Experience:

• Excellent working knowledge with a range of 5 to 7 years in User Help desk support with a good understanding of Microsoft products [Outlook, Windows OS, installation procedures, troubleshooting knowledge in Microsoft office suite] and administration of user accounts and access rights.

Soft Skills:

• Excellent Communication Skills (Verbal/Written).
• Able to talk about technology in simple terms.
• A logical thinker.
• An excellent problem solver with strong analytical skills.

Key Competencies:

• Help Desk profile with strong Analytical, Logical and Communication Skills (written, oral, one to one etc.).
• Professional, Innovative, Drive for continuous improvement, Positive attitude, proactively provides solutions.

Education & Good to Have

- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.