System Admin Specialist - Salesforce [T500-29925]

Albertsons Companies India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Albertsons India Capability Center in Bengaluru seeks a Sales Operations Analyst to maintain CRM data quality, support sales pipeline management, and enable process automation. You will act as Salesforce administrator and coordinate with Sales, Marketing, and Revenue Operations to drive accurate forecasting.

The role requires 6–8 years of experience with Salesforce, Apex and related tools, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Strong proficiency in Salesforce or similar CRM platforms.
• Experience with implementing Agent force modules.
• APEX coding, Flow design, Data360, CRM Analytics, and Custom Salesforce Object Management.
• Ability to manage multiple priorities in a fast‑paced environment.
• Familiarity with sales forecasting and pipeline management.
• 6–8 years of experience in a similar role.

Responsibilities

• Salesforce customization and business process requirements gathering
• Build and maintain Salesforce CRM to support sales process
• Monitor and improve CRM data quality and integrity
• Act as a Salesforce Business Administrator to manage salesforce customizations, workflows, fields, user permissions, data loads, and reporting
• Execute Salesforce change deployments in accordance with Engineering team’s process
• Provide case support and troubleshoot CRM-related issues
• Support sales process documentation and automation initiatives
• Collaborate with Sales, Marketing, and Revenue Operations teams.

Skills

Salesforce

CRM platforms

Apex coding

Flow design

CRM Analytics

Data360

Sales forecasting

Pipeline management

Tools

Data360

CRM Analytics

Custom Salesforce Object Management

Job description

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons India Capability Center:

At Albertsons India Capability Center, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.

At the Albertsons India Capability Center, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons India Capability Center, associates collaborate directly with international teams, enhancing decision‑making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well‑being.

Role Overview:

The Sales Operations Analyst will be responsible for maintaining CRM data quality, supporting sales pipeline management, and enabling process automation. This role is critical to ensuring accurate forecasting and smooth sales operations across the Org.

Key Responsibilities:

• Salesforce customization and business process requirements gathering
• Build and maintain Salesforce CRM to support sales process
• Monitor and improve CRM data quality and integrity
• Act as a Salesforce Business Administrator to manage salesforce customizations, workflows, fields, user permissions, data loads, and reporting
• Execute Salesforce change deployments in accordance with Engineering team’s process
• Provide case support and troubleshoot CRM-related issues
• Support sales process documentation and automation initiatives
• Collaborate with Sales, Marketing, and Revenue Operations teams.

Qualifications:

• Strong proficiency in Salesforce or similar CRM platforms
• Experience with implementing Agent force modules
• APEX coding, Flow design, Data360, CRM Analytics, and Custom Salesforce Object Management
• Ability to manage multiple priorities in a fast‑paced environment
• Familiarity with sales forecasting and pipeline management
• 6–8 years of experience in a similar role