SW/App/Cloud Tech Support Sr Analyst

Accenture; Bengaluru; On-site; INR 1,300,000 - 1,900,000; Full time

Job summary

Accenture Bengaluru invites experienced tech professionals for SW/App/Cloud Tech Support Sr Analyst focusing on Microsoft Robotic Process Automation. The role emphasizes automation, RPA design, and IT operations support with exposure to UiPath, Automation Anywhere and Blue Prism.

BE or any graduation is required, with 5–8 years of experience. You will work in a fast-paced, client-facing environment in Bengaluru.

Qualifications

• Experience with UiPath and RPA tools for automation.
• Strong understanding of the RPA lifecycle and documentation (BRD, PDD, SDD).
• Proven ability to troubleshoot and support automation products.
• Excellent written and verbal communication and client relationship skills.
• Solid .NET fundamentals and SQL scripting.

Responsibilities

• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture daily and with clients as needed.
• Handle day-to-day work with limited instructions and adapt to new tasks.
• Possibly lead a small work effort or team and coordinate troubleshooting.
• Rotational shifts may be required in this role.

Skills

Team collaboration

Analytical skills

Communication

RPA lifecycle

Problem solving

Client relationship

C#.NET

Education

BE/Any Graduation

Tools

UiPath

Automation Anywhere

Blue Prism

ASP.NET

SQL Server

VB.NET

Python

Job description

Skill required: Tech for Operations - Microsoft Robotic Process Automation
Designation: SW/App/Cloud Tech Support Sr Analyst
Qualifications: BE/Any Graduation
Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Automate Business Processes using Robotic Process Automation Tools (Blue Prism and Automation Anywhere) Cognitive RPA like OCR, NLP, ML/AI, and API Integrations to provide automation in a process. It includes writing code using scripting language like C, VB.NET, Python etc. to help in Automations. Design architecture of automation solutions and RPA tools to design process flows, write code, and create technical documentation to provide end-to-end automation.

What are we looking for?

• Automation Anywhere
• Automation in Application Maintenance
• Ability to establish strong client relationship
• Ability to work well in a team
• Written and verbal communication
• Strong analytical skills
• Microsoft ASP.NET 2-3 Years’ experience of developing Or Supporting bots using UiPath tool
• Understanding of RPA Life Cycle
• Understanding of RPA documentation (BRD, PDD, SDD, Run Book, etc.)
• Experience of UiPath issue Troubleshooting And /OR RPA Support
• Understanding of ITIL processes
• Provides day-to-day operational support for Automation Product Issues. Includes the Automation performance troubleshooting, access issues, profile issues and general troubleshooting/problem solving.
• Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning.
• Recommends course of action and implements as approved.
• Knowledge of AA / Blue Prism or any other RPA tool is option but would be an added advantage
• Good and Hands-on in core .NET concepts and OOPs Programming.
• Good and Hands-on in Excel Macros.
• Good Written and Verbal communication
• Basic understanding of SQL server & scripting.
• Develops and maintains operating processes and procedures.

Roles and Responsibilities

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

BE,Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.