Sutherland Hiring For Work from Home! Voice process !

Sutherland; Mumbai; Remote; INR 201,000 - 257,000; Full time

Benefits offered by this job

One-way cab for night shifts (within 2

Soft-skills training programs

Exposure to global clients

Job summary

Sutherland is hiring for an International Voice Process-Customer Support role in Mumbai. Immediate joiners are preferred. Work from office with 24/7 rotational shifts and a five-day work week, with night shifts possible.

Provide accurate information, handle inbound calls, and deliver professional customer service. Candidates with at least 6 months in voice support and strong English skills are encouraged to apply.

Qualifications

• Minimum 6 months in Voice Support
• Strong English communication skills
• Customer service excellence
• Interest in international processes

Responsibilities

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records
• Prepare clear reports on tasks and pending items

Skills

Voice process

Customer support

English communication

Job description

Sutherland is Hiring for Voice Process!!

We are hiring immediate joiners for the International Voice Process-Customer Support role. Work from home

This opportunity is for candidates or who have minimum of 6months in Voice Support , and passionate about customer service and have strong English communication skills.

Key Responsibilities:

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records

Shift & Work Details:

• Work from Office
• 24/7 roatational shift
• 5-day work week with 2 days rotational offs
• 18-23k inhand

Note- Training for the batch will be 24 x 7 so that means they should be comfortable with Night Shift as well.

(Note: Looking for people who can join us immediately)

What You'll Do

• Provide accurate information and timely resolutions
• Maintain a professional and helpful tone in all written communication
• Prepare daily/weekly reports on tasks and pending items
• Coordinate with internal teams for seamless issue resolution

Why Join Us?

• Attractive salary package
• Communication & soft-skills training programs
• Exposure to global clients and international processes
• Rotational / fixed shifts depending on the process
• One-way cab facility for night shifts (within 25 km from office)
• Fun activities, competitions & themed events

Who Can Apply

• /Graduates / Postgraduates all welcome
• Excellent written and verbal communication skills
• Flexible with rotational shifts including night shifts
• Comfortable working from office
• Available to join immediately

Preferred candidate profile: Immediate Joiners, Freshers Can Apply