Sustenance Quality Lead

Exponent Energy; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Opportunity to shape quality strategy

Direct impact on customer experience

Collaborative culture with various teams

Job summary

A leading electric vehicle firm in India is seeking a Sustenance Quality Lead who will oversee post-launch quality performance across manufacturing, supplier ecosystems, and field operations. You will ensure product reliability, manage field failure containment, and drive root cause resolution. The ideal candidate should have 15-20 years of quality experience in automotive/EV manufacturing, with leadership background and relevant certifications. This role impacts customer satisfaction and quality strategy for next-generation EV products.

Qualifications

• 15-20 years quality experience in automotive/EV manufacturing.
• 5+ years leadership experience in managing quality functions.
• IATF 16949 Lead Auditor certification.
• Proven track record of reducing field failure rates.
• Hands-on experience with quality tools.
• Six Sigma Green Belt (Black Belt preferred)

Responsibilities

• Oversee post-launch quality performance across various operations.
• Develop and own the Sustenance Quality roadmap.
• Conduct monthly Sustenance Quality Reviews with leadership.
• Lead supplier performance reviews and maintain scorecards.
• Analyze field failure data and coordinate corrective action teams.
• Coordinate cross-functional Corrective Action Teams for field quality issues
• Mentor and develop Manufacturing, Supplier, and Field Quality leads and Engineers

Skills

Quality management

Leadership

Root cause analysis

Data-driven decision making

Manufacturing statistics

Process improvement

Education

B.E./B.Tech in Mechanical/Electrical Engineering

Tools

PPAP

APQP

FMEA

Control Plan

MSA

SPC

8D/5-Why

IATF 16949 Lead Auditor

Job description

What you will do:

The Sustenance Quality Lead is responsible for overseeing post-launch quality performance across manufacturing, supplier ecosystem, and field operations. This critical role ensures sustained product reliability, manages field failure containment, drives root cause resolution, and maintains quality system compliance (IATF 16949, ISO 9001). The role bridges production realities with field performance to achieve 100% customer satisfaction.

Responsibilities

1. Sustenance Quality Strategy & Governance

• Develop and own the Sustenance Quality roadmap aligning manufacturing quality, supplier quality, and field quality functions
• Establish KPIs across all three functions:
• Conduct monthly Sustenance Quality Reviews (SQRs) with cross-functional leadership
• Own 8D/5-Why containment and permanent corrective actions for field failures
• Maintain IATF 16949 compliance for all sustenance processes and documentation

2. Manufacturing Quality Oversight

• Ensure manufacturing quality team delivers Cpk >1.67 for critical characteristics
• Review and approve Control Plans, PFMEA, and MSA results from production
• Drive yield improvement from current baseline to the set targets through process capability enhancement
• Conduct Layered Process Audits (LPAs) quarterly across all production lines
• Manage production non-conformance (NC) reduction to meet the targets

3. Supplier Quality Management

• Lead supplier performance reviews; maintain supplier scorecard (Quality, Delivery, Cost, Tech)
• Implement supplier development plans for chronic performers (process audits, training etc.)
• Approve PPAP submissions for all new/changed components
• Achieve supplier incoming quality targets through robust incoming inspection strategy
• Conduct annual supplier audits or top strategic suppliers

4. Field Quality & Customer Satisfaction

• Analyze field failure data (warranty, service center returns) using suitable analysis techniques
• Establish field failure containment gates as per the set standards
• Coordinate cross-functional Corrective Action Teams for field quality issuesAchieve Field MTBF targeted hours through design/process improvements
• Maintain customer satisfaction target score through timely quality issue resolution

5. Team Leadership & Development =

• Mentor and develop Manufacturing, Supplier, and Field Quality leads and Engineers
• Conduct quarterly performance reviews and individual development plans
• Foster continuous improvement culture
• Provide training to employees on IATF 16949

The ideal candidate requires:

• B.E./B.Tech Mechanical/Electrical 15-20 years quality experience in automotive/EV manufacturing
• 5+ years leadership experience managing multiple quality functions
• IATF 16949 Lead Auditor certification (or equivalent)
• Proven track record reducing field failure rates
• Hands-on experience with PPAP, APQP, FMEA, Control Plan, MSA, SPC
• Six Sigma Green Belt (Black Belt preferred)

Strongly Preferred:

• Experience in EV battery, power electronics, or high-voltage systems
• Warranty analysis experience using suitable analysis techniques
• VDA 6.3/VDA 6.5 auditor qualification
• Core Tools Master Certification (AIAG)

Key Competencies

• Technical: Deep understanding of manufacturing statistics (Cpk, GR&R, Gage R&R), reliability engineering (Weibull, MTBF), quality systems (IATF 16949)
• Leadership: Cross-functional influence without direct authority, team development, change management
• Analytical: Root cause analysis mastery (8D, 5-Why, Fishbone), data-driven decision making
• Communication: Executive presentations, supplier negotiations, customer issue escalation management

What We Offer

• Opportunity to shape quality strategy for next-gen EV products
• Direct impact on field customer experience and brand reputation
• Leadership role spanning manufacturing, supply chain, and aftermarket
• Collaborative culture with validation, design, and manufacturing teams