Support Engineer - WMS And PL SQL

Blue Yonder; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Blue Yonder in Hyderabad, India provides end-to-end application support for Dispatcher Warehouse Management System (WMS). You will resolve high-complexity customer issues, perform root cause analysis, and contribute to product knowledge across SQL/PL‑SQL and Pro*C environments.

The role emphasizes collaboration with cross-functional teams and proactive issue resolution to ensure customer success. Prior experience in WMS or supply chain is preferred.

Qualifications

• Bachelor's degree in computer science, IT, or related field.
• 2-5 years of experience in Application Support domain.
• Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain.
• Strong analysis skill in PL/SQL or Pro*C.
• Demonstrable experience in analysing code and supporting enterprise applications.
• RDBMS concepts, SQLs.
• Good to have Java, Unix Shell Scripting knowledge.

Responsibilities

• Provide application support to global customers on WMS product with end-to-end ownership.
• Drive resolution of high-complexity customer issues including performance-related concerns.
• Provide direction for root cause analysis and propose preventive ideas.
• Utilise DBMS (SQL, Oracle) knowledge to review and improve queries.
• Perform code debugging and troubleshooting of application issues.
• Develop product and domain knowledge of WMS features and customer business processes.
• Engage with customers to discuss business impact and workaround options.

Skills

WMS Dispatcher

PL/SQL

Pro*C

SQL

Java

Unix Shell

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

JIRA

Job description

Job Description:

Scope

• Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application.
• Gaining knowledge to become a techno-functional expert in WMS product.
• Taking ownership of customer issues and resolve them by analysing the logs and source code.
• Raising requests with PD team to fix existing application issues.
• Having effective customer communication

Technical Environment

• Backend: Oracle DB
• Software: Pro*C, PL/SQL
• Frontend: Java, Spring Boot, React JS
• Scripting & Development: JavaScript, Unix Shell Scripting
• Integrations: REST API, SOAP API, Flat file Integration
• IM / PM / CM: ServiceNow Platform, JIRA

What You’ll Do

• Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
• Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
• Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
• Demonstrates high technical expertise as required to support concerned solution, for e.g.,
• DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
• Code debugging
• Troubleshooting application issuesProduct and Domain:
• Develop good knowledge of product features and functionalitie
• Possess good knowledge of relevant industry domain and business processes of the customers
• Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
• Proactively gains knowledge of new features and functionalities in future releases
• Guides/assists team members to resolve medium complexity issues.
• Collaborates with TAM and supports consumption/adoption improvement plans.
• Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
• Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.
• Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.
• Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What We Are Looking For

• Bachelor’s degree in computer science, IT, or related field.
• 2-5 years of experience in Application Support domain.
• Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
• Strong analysis skill in PL/SQL or Pro*C
• Demonstrable experience in analysing code and supporting of enterprise applications
• RDBMS concepts, SQLs
• Good to have Java, Unix Shell Scripting knowledge.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.