Senior Application Support Specialist

DHL Supply Chain; Chennai; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking a Senior Application Support Specialist (Blue Yonder WMS) to ensure production stability, reliability, and continuous service improvement for critical warehouse management systems supporting global logistics operations.

You will lead root-cause analyses, mentor engineers, and drive automation and proactive monitoring across application, database, and infrastructure layers. The role requires strong Unix/Linux skills, Oracle SQL, and ITIL-aligned incident handling.

Qualifications

• 5+ years in enterprise application support.
• Minimum 3 years hands-on production support with Blue Yonder WMS.
• Strong knowledge of warehouse management processes (inbound/outbound/inventory).
• Experience with MOCA and interface troubleshooting.
• Unix/Linux administration and scripting for automation.
• Advanced Oracle SQL/PLSQL for investigations and performance.

Responsibilities

• Provide end-to-end L2/L3 support for Blue Yonder WMS and integrated warehouse applications.
• Troubleshoot incidents across application, database, middleware, integration, and infrastructure layers.
• Analyze transaction failures, workflow disruptions, interface issues, batch job failures, and performance bottlenecks.
• Support Blue Yonder WMS components including MOCA, Integrator interfaces, Task Manager jobs, RF transactions, web services, and label printing.
• Lead root cause analysis and drive permanent corrective actions.
• Develop automation solutions using shell scripting to improve efficiency.
• Perform SQL/PLSQL investigations, validations, reconciliations, and data corrections.
• Troubleshoot IBM MQ, SFTP, REST APIs, SOAP, JSON/XML payloads, and message processing workflows.
• Improve monitoring, observability, alerting, and proactive service management.
• Participate in releases, deployments, upgrades, patching, disaster recovery exercises, and operational readiness.
• Coordinate major incident management, technical bridges, stakeholder communications, and recovery efforts.
• Mentor junior engineers and promote knowledge sharing and operational excellence.

Skills

Blue Yonder WMS

Unix/Linux

Shell scripting

SQL/PLSQL

ITIL/ITSM

Incident management

Root cause analysis

Automation

REST/SOAP/JSON

MQ/SFTP integration

Tools

Blue Yonder MOCA

Oracle SQL

IBM MQ

REST APIs

SOAP

Jira/ServiceNow

GitLab CI/CD

Docker/Kubernetes

Job description

Senior Application Support Specialist (Blue Yonder WMS). We are seeking a highly skilled Senior Application Support Specialist (Blue Yonder WMS) to drive production stability, operational reliability, problem management, and continuous service improvement for mission-critical warehouse management applications supporting global logistics operations. This role combines deep technical expertise, functional understanding, and leadership capabilities to ensure seamless warehouse operations and exceptional customer experiences.

Responsibilities

• Provide end-to-end L2/L3 support for Blue Yonder WMS and integrated warehouse applications.
• Troubleshoot incidents across application, database, middleware, integration, and infrastructure layers.
• Analyze transaction failures, workflow disruptions, interface issues, batch job failures, and performance bottlenecks.
• Support Blue Yonder WMS technical components including MOCA, Integrator interfaces, Task Manager jobs, RF transactions, web services, and label-printing integrations.
• Lead root cause analysis activities and drive permanent corrective actions to eliminate recurring incidents.
• Develop automation solutions using shell scripting to improve operational efficiency and reduce manual intervention.
• Perform SQL and PL/SQL-based investigations, validations, reconciliations, and controlled data corrections.
• Troubleshoot integration issues involving IBM MQ, SFTP, REST APIs, SOAP services, JSON/XML payloads, and message processing workflows.
• Improve monitoring, observability, alerting, and proactive service management capabilities.
• Participate in releases, deployments, upgrades, patching activities, disaster recovery exercises, and operational readiness assessments.
• Coordinate major incident management activities, technical bridges, stakeholder communications, and recovery efforts.
• Mentor junior engineers and drive knowledge-sharing and operational excellence initiatives.

Required Qualifications Experience

• 5 to 10 years of enterprise application support experience.
• Minimum 3 years of hands-on production support experience with Blue Yonder (JDA/RedPrairie) WMS.
• Strong functional knowledge of warehouse management processes including inbound, outbound, inventory, replenishment, wave management, RF operations, picking, packing, shipping, and warehouse integrations.
• Experience supporting Blue Yonder WMS technical components including MOCA and interface troubleshooting.
• Strong Unix/Linux administration and troubleshooting skills.
• Expertise in Shell Scripting (Bash/KornShell) for automation and operational support.
• Advanced Oracle SQL and PL/SQL knowledge for investigations, validations, troubleshooting, and performance analysis.
• Experience troubleshooting IBM MQ or equivalent messaging platforms.
• Hands-on experience supporting SFTP integrations, REST APIs, SOAP services, and batch processing workflows.
• Proven experience managing critical production incidents and conducting root cause analysis.
• Strong understanding of ITIL service management practices.
• Experience with ITSM platforms such as ServiceNow, Jira, or equivalent tools.
• Ability to independently troubleshoot issues across application, database, integration, and infrastructure domains.
• Experience supporting Centiro within warehouse management environments is highly desirable.

Monitoring, Reliability Operational Excellence

• Experience implementing and improving proactive monitoring and alerting capabilities.
• Knowledge of observability and monitoring tools such as Zabbix, Grafana, Splunk, or similar platforms.
• Strong focus on service reliability, operational stability, and preventive maintenance.
• Experience identifying service improvement opportunities through trend analysis and operational reviews.
• Ability to establish sustainable support processes and operational controls.

Technical Automation Skills

• Strong scripting and automation capabilities using Shell Scripting.
• Experience creating reusable automation utilities for operational support activities.
• Strong log analysis, performance troubleshooting, and diagnostic capabilities.
• Experience designing and implementing operational efficiencies through automation.
• Understanding of software deployment and release management practices.

Nice to Have

• Experience with GitLab, Git, JFrog Artifactory, Azure DevOps, or CI/CD platforms.
• Exposure to Microsoft Azure services.
• Experience with Python or PowerShell automation.
• Hands-on experience with Postman and API troubleshooting tools.
• Knowledge of container technologies such as Docker, Kubernetes, or OpenShift.
• Experience supporting cloud-hosted enterprise applications.
• Experience supporting major releases, upgrades, patching activities, and disaster recovery exercises.

Personal Attributes

• Strong analytical and structured troubleshooting mindset.
• Ability to remain calm and effective during critical production incidents.
• Excellent problem-solving and decision-making capabilities.
• Strong written and verbal communication skills.
• Ability to engage effectively with technical teams, business stakeholders, warehouse operations teams, and external vendors.
• Ownership mindset with accountability for end-to-end issue resolution.
• Strong mentoring and coaching capabilities.
• Collaborative approach with a focus on continuous improvement and operational excellence.
• Ability to prioritize effectively in high-pressure production environments.
• Willingness to work in rotational shifts and participate in an on-call support model.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.