Warehouse Management System Support Engineer

Blue Yonder Pvt Ltd; Coimbatore District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Blue Yonder Pvt Ltd in India is seeking a Support Engineer 1 for WMS. You will work with global teams to understand customer requests, support WMS solutions, and ensure timely issue resolution while maintaining knowledge bases and SLAs.

You will mentor junior engineers, collaborate with functional teams, and engage in cloud-native, multi-tenant SaaS environments using Azure and related tools. Strong communication and quick learning are essential.

Qualifications

• Bachelor’s degree (STEM preferred) and 1.5–3 years in Application Support and Implementation.
• Experience with BY WMS Web-application configuration and troubleshooting.
• Proven experience with enterprise cloud solutions, Azure.
• Experience with microservices architecture on Cloud.

Responsibilities

• Understand customer requests and support designed products to satisfy business requirements.
• Mentor junior and mid-level support engineers.
• Replicate and maintain customer environments and SLAs.
• Document learnings and create knowledge articles.

Skills

WMS support

Azure

Microservices

Cloud-native

ServiceNow

Salesforce

JIRA

AppDynamics

Splunk

Security architecture

Identity management

Education

Bachelor's degree in STEM

Tools

ServiceNow

Salesforce

JIRA

AppDynamics

Splunk

Job description

Support Engineer 1 - WMS/Warehouse management system Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “ Best Places to Work ” Seeking an astute individual that has a strong Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands‑on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.

Scope

Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.

Technical Environment

Our current technical environment: Software: Java, GIT, Rest API, OAuth, PL/SQL Application Architecture : Scalable, Resilient, event driven, secure multi-tenant Microservices architecture Cloud Architecture : MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD) Frameworks/Others : Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What you’ll do

• BY WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
• Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
• Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
• Document learnings and create knowledge articles for repeated cases.
• Replicate and maintain customer environments.
• Maintain knowledge of customer solution and customization.
• Maintain sense of urgency and swiftness with all customer interactions.
• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow‑up until closure.
• Interact with internal and external stakeholders and reports to management.
• Identify areas of improvement and scope of automation on routine tasks or activities.
• Individuals should be passionate about working with new technologies and products.
• Demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal and written.
• Drive architecture and designs to become simpler, more robust, and more efficient.

What we are looking for

• Bachelor’s degree (STEM preferred) and minimum 1.5 to 3 years of experience in Application Support and Implementation; ideally a candidate had experience of supporting BY WMS Strong experience of supporting BY WMS Web-application: Understanding of WMS application, architecture, experience in configuration and troubleshooting of BY WMS.
• Demonstrable experience supporting and maintenance of enterprise cloud solutions (we use Azure)
• Demonstrable experience with microservices based architecture on Cloud .
• Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.
• Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.
• Good Understanding of secure architectures, secure configuration, identity management.

Our Values

Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.