Support Engineer - WMS & PL/SQL

JDA Software; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Yonder is seeking an Application Support professional for Dispatcher WMS, supporting global customers with end-to-end ownership and strong technical troubleshooting. The role involves analyzing logs and code, coordinating fixes with PD and TAM teams, and maintaining proactive communication to ensure high customer satisfaction.

The ideal candidate has a Bachelor’s degree in CS or IT and 2–5 years of experience in application support, with knowledge of PL/SQL, Pro*C, Java, and REST/SOAP APIs.

Qualifications

• Bachelor's degree in computer science, IT, or related field.
• 2-5 years of experience in Application Support domain.

Responsibilities

• Provide application support to global customers on Dispatcher WMS with end-to-end ownership.
• Analyze logs and source code to resolve complex issues.
• Collaborate with PD/TAM teams to fix issues and improve performance.
• Communicate effectively with customers and stakeholders to ensure satisfaction.

Skills

Analytical thinking

Communication

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

Pro*C

PL/SQL

Java

Spring Boot

React JS

JavaScript

Unix Shell Scripting

REST API

SOAP API

Flat file Integration

Oracle DB

ServiceNow Platform

JIRA

Job description

Scope:

Scope: Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application. Gaining knowledge to become a techno-functional expert in WMS product. Taking ownership of customer issues and resolve them by analysing the logs and source code. Raising requests with PD team to fix existing application issues. Having effective customer communication

Technical Environment:

Backend: Oracle DB
Software: Pro*C, PL/SQL
Frontend: Java, Spring Boot, React JS
Scripting & Development: JavaScript, Unix Shell Scripting
Integrations: REST API, SOAP API, Flat file Integration
IM / PM / CM: ServiceNow Platform, JIRA

What you’ll do:

Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach. Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues. Provides direction and inputs for Root Cause analysis and proposes prevention ideas. Demonstrates high technical expertise as required to support concerned solution, for e.g., DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc. Code debugging Troubleshooting application issues Product and Domain: Develop good knowledge of product features and functionalitie Possess good knowledge of relevant industry domain and business processes of the customers Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution Proactively gains knowledge of new features and functionalities in future releases Guides/assists team members to resolve medium complexity issues. Collaborates with TAM and supports consumption/adoption improvement plans. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness. Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively. Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges. Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What we are looking for:

Bachelor’s degree in computer science, IT, or related field. 2-5 years of experience in Application Support domain. Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain Strong analysis skill in PL/SQL or Pro*C Demonstrable experience in analysing code and supporting of enterprise applications RDBMS concepts, SQLs Good to have Java, Unix Shell Scripting knowledge.

Our Values:

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers.

Does your heart beat like ours? Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight our customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder's modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666