Support Engineer L3

Torry Harris Business Solutions; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Torry Harris Business Solutions in Bengaluru, India seeks a technically strong engineer with experience in L3 application support, Linux, Kubernetes, containers, and DevOps tools. The role involves deployment, advanced troubleshooting, release activities, and working with containerized/microservices-based applications across customer environments.

The candidate will collaborate with product development, QA, L2 operations, and client teams, and contribute to DevOps, CI/CD, monitoring, and

Qualifications

• L3 application support experience required.
• Strong Linux administration skills.
• Experience with Kubernetes and containerized apps.

Responsibilities

• Deploy, configure, upgrade, migrate and support enterprise applications.
• Perform L3 troubleshooting and RCA across app and infra layers.
• Provide 24/7 L3 production support on a rotation basis.
• Support deployments and environments for containerized/microservices apps.
• Contribute to release validation, performance and production readiness.
• Collaborate with product, QA, L2 ops and client teams.
• Maintain technical docs and support knowledge sharing.

Skills

L3 support

Linux

Kubernetes

Containers

DevOps tools

Tools

Kubernetes

Docker

CI/CD pipelines

Job description

We are looking for a technically strong engineer with experience in L3 application support, Linux, Kubernetes, containers, and DevOps tools. The role involves deployment and support of enterprise products, advanced troubleshooting, release/upgrade activities, and working with containerized/microservices-based applications. The candidate will work closely with product development teams, QA, L2 operations and client teams.

Roles and Responsibilities

• Deploy, configure, upgrade, migrate, and support enterprise applications across customer environments.
• Perform L3 troubleshooting and RCA across application and infrastructure layers.
• Flexible to provide L3 production support on a 24/7 rotational shift basis.
• Support Kubernetes/container deployments, releases, environment setup, and product stabilization.
• Perform release validation and support performance, security, and production-readiness activities.
• Collaborate with development, QA, L2 operations, and client teams for issue resolution and releases.
• Maintain technical documentation and contribute to product improvements and knowledge sharing.
• Contribute to DevOps, CI/CD, automation, monitoring, and operational improvements.