Cloud Architect

ITC Infotech; Pune District; Presencial; INR 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

ITC Infotech in Pune, India, seeks an experienced AWS L3 Engineer to join our cloud and infrastructure team. You will provide production support for AWS, Kubernetes, and Linux, troubleshoot complex issues, and ensure secure, reliable operations in a 24/7 on-call rotation.

The role requires 7–10+ years of experience, ITIL-aligned incident management, and the ability to mentor L1/L2 teams while engaging with clients and stakeholders.

Formación

• Experience: 7–10+ years preferred.
• Location: Work from Office (WFO) in Pune, India.
• Working: 5 days a week with 24/7 rotational on-call.
• Client-facing role requiring strong communication and collaboration.

Responsabilidades

• Provide L3 production support for AWS, Kubernetes, and Linux environments.
• Troubleshoot complex infrastructure, performance, networking, and application issues.
• Monitor cloud infrastructure and proactively resolve incidents.
• Handle P1/P2 incidents, RCA, and change management.
• Follow ITIL processes including Incident, Problem, and Change Management.
• Implement and maintain AWS cloud security best practices.
• Provide guidance to L1/L2 teams and handle escalations.
• Support infrastructure upgrades, patching, maintenance, and optimization.
• Participate in 24/7 rotational on-call support.

Conocimientos

AWS

Kubernetes

Linux

Troubleshooting

Monitoring

Cloud security

ITIL processes

Incident management

P1/P2 incidents

Descripción del empleo

We are looking for an experienced AWS L3 Engineer with strong expertise in cloud infrastructure, Kubernetes, Linux, troubleshooting, monitoring, and cloud security.

Work Requirements:

• Experience: 7–10+ years preferred
• Working: 5 days
• Location: Work from Office (WFO)
• Support: 24/7 rotational on-call availability
• Client Facing Capabilities

Key Responsibilities:

• Provide L3 production support for AWS, Kubernetes, and Linux environments.
• Troubleshoot complex infrastructure, performance, networking, and application issues.
• Monitor cloud infrastructure and proactively resolve incidents.
• Handle P1/P2 incidents, RCA, problem management, and service restoration.
• Follow ITIL processes including Incident, Problem, and Change Management.
• Implement and maintain AWS cloud security best practices.
• Handle escalations from and provide technical guidance to L1/L2 teams.
• Support infrastructure upgrades, patching, maintenance, and optimization.
• Participate in 24/7 rotational on-call support.

Mandatory Skills:

• AWS
• Monitoring/Observability
• ITIL
• L1/L2 Team Handling & Technical Escalation