Support Engineer L2 (Microsoft 365 ,Security & Asset Management)

Cyclotron; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cyclotron is seeking an experienced IT Help Desk Analyst to provide Level 2 technical support for users across multiple locations, including remote assistance. You will triage, troubleshoot, and escalate issues related to Microsoft 365 apps, security controls, and device management.

Minimal supervision is expected as you handle a mix of ticketed requests, maintain accurate documentation, and contribute to secure support practices within a distributed team.

Qualifications

• 4–8 years in help desk, internal IT support, or desktop support.
• Able to triage, troubleshoot, escalate and follow through with limited supervision.
• Strong knowledge of Microsoft 365 apps including Outlook, Teams, SharePoint and OneDrive.
• Familiar with Microsoft security concepts, access controls, MFA, and endpoint hygiene.
• Experience supporting users remotely and documenting support actions.
• Organized, self-motivated and able to manage multiple tickets for a global team.

Skills

L2 support

Ticket management

Remote user support

Microsoft 365

Communication

Tools

Microsoft Defender

Entra ID

Intune

Exchange Admin

Ticketing system

PowerShell (basic)

Job description

Required Experience and Skills

• 4-8 years of experience in a help desk analyst, internal IT support, desktop support, or similar technical support role.
• Hands-on L2 support experience with the ability to triage, troubleshoot, elevate, and follow through without heavy oversight.
• Strong working knowledge of the Microsoft 365 suite, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
• Working knowledge of Microsoft security concepts, access controls, permissions, MFA, endpoint hygiene, and secure support practices.
• Comfortable supporting device / asset-related processes and maintaining accurate support documentation.
• Strong written and verbal communication skills, especially when supporting users remotely.
• Self-motivated, organized, and able to manage competing tickets or requests with good judgment.
• Comfortable working with a global, distributed team and supporting users across multiple locations.

Preferred Experience

• Prior experience supporting security-related requests, access reviews, endpoint compliance, or security tooling.
• Familiarity with Microsoft Defender, Entra ID, Intune, Exchange admin concepts, or related Microsoft admin portals.
• Experience with asset management tools, inventory tracking, device provisioning, or device return processes.
• Exposure to Dynamics 365 Customer Service, ticketing systems,
• Basic PowerShell or scripting familiarity is a plus, but not required.