Support Engineer L1

Sujata Computers Pvt Ltd; Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Sujata Computers Pvt Ltd in New Delhi seeks a proactive technical support associate to handle user tickets across hardware, software and networking. Freshers welcome, strong reading, writing and communication skills are required.

You will guide users with step-by-step instructions, perform remote troubleshooting, and document issues and solutions to help clients stay productive. No formal degree required; candidates may be self-taught.

Qualifications

• Strong reading, writing, and communication skills are required.
• Freshers can apply.
• Ability to resolve tickets, analyze customer reported information to identify problems and concerns.

Responsibilities

• Addressing user tickets regarding hardware, software and networking.
• Walking customers through installing applications and computer peripherals.
• Asking targeted questions to diagnose problems.
• Guiding users with simple, step-by-step instructions.
• Conducting remote troubleshooting.
• Testing alternative pathways until the issue is resolved.
• Customizing desktop applications to meet user needs.
• Recording technical issues and solutions in logs.
• Following up with clients to ensure their systems are functional.
• Help creating technical documentation and manuals. Resolving tickets, analyzing customer reported information to identify problems and concerns.

Skills

Reading skills

Writing skills

Communication skills

Job description

Qualifications, Skill Set

A formal degree is not required; candidates may be degree-holders or self-taught.

Job Category

FMS

Job Type

Full Time

Job Location

New Delhi

Required Experience

• Strong reading, writing, and communication skills are required.
• Freshers can apply.
• Can provide L2 Level Customer Support.
• Can provide exceptional support while communicating and assisting customers.
• Ability to resolve tickets, analyze customer reported information to identify problems and concerns.

Roles & Responsibilities

• Addressing user tickets regarding hardware, software and networking.
• Walking customers through installing applications and computer peripherals.
• Asking targeted questions to diagnose problems.
• Guiding users with simple, step-by-step instructions.
• Conducting remote troubleshooting.
• Testing alternative pathways until the issue is resolved.
• Customizing desktop applications to meet user needs.
• Recording technical issues and solutions in logs.
• Following up with clients to ensure their systems are functional.
• Help creating technical documentation and manuals. Resolving tickets, analyzing customer reported information to identify problems and concerns.