Support Engineer (IAM + AWS + Python)

Luxoft; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Luxoft in Bengaluru, India, is seeking an experienced Cloud Operations/Support engineer to help modernize and operate our AWS-based platform. You will handle incident response, ticket lifecycle, and collaboration with global teams to ensure reliable services and timely resolutions.

You will apply proactive monitoring, contribute to runbooks, and uphold security best practices while expanding automation with CI/CD and IaC.

Qualifications

• About 3 years of relevant experience in cloud operations/support.
• Proven track record delivering reliable cloud-based solutions on AWS.
• Strong Python skills and experience with SQL and relational databases.
• Experience with a ticketing system and ticket lifecycle management.
• Fluent in English with excellent written and verbal communication.
• Proactive, with ownership in a multinational, fast-paced environment.
• Able to collaborate with teams across the US, Europe, and India.
• Knowledge of RESTful APIs, microservices, and basic serverless concepts is a plus.
• Familiarity with CI/CD concepts; automation pipelines is a plus.
• Awareness of AWS security best practices (MFA, encryption, IAM).

Responsibilities

• Serve as a first/second line support engineer for AWS-hosted cloud-native services.
• Manage and triage tickets end-to-end: intake, assignment, tracking, resolution, closure.
• Investigate incidents, perform root-cause analysis, and implement fixes or workarounds.
• Collaborate with Development, Quality, Testing and Product teams to restore services quickly and reliably.
• Contribute to change management, technical documentation, runbooks, and post-incident reports.
• Assist in the deployment and operationalization of new features and improvements.
• Monitor platform health, apply monitoring/alerting changes, and participate in on-call rotations as needed.
• Uphold security and compliance best practices in day-to-day operations (credentials, access control, logging).

Skills

Python programming

SQL databases

AWS Cloud

Ticketing system

English communication

On-call support

Problem-solving

Documentation

CI/CD awareness

Education

University degree in CS/Engineering

Tools

Docker

Kubernetes

Snowflake

Terraform

CloudFormation

Job description

Job Summary

The project is for one of the world's famous science and technology companies in pharmaceutical industry, supporting initiatives in AWS, AI and data engineering, with plans to launch over 20 additional initiatives in the future. Modernizing the data infrastructure through the transition to Snowflake as a priority, as it will enhance capabilities for implementing advanced AI solutions and unlock numerous opportunities for innovation and growth.

You'll leverage Operational support to our cloud-based platform, with a strong focus on ticket handling, incident response, and ticket lifecycle management. This role emphasizes hands-on problem solving, proactive monitoring, and collaborative resolution within a multi-functional, global environment.

Responsibilities

• Serve as a first/second line support engineer for cloud-native services hosted on AWS.
• Manage and triage tickets end-to-end: intake, assignment, tracking, resolution, and closure within our ticketing system.
• Investigate incidents, perform root-cause analysis, and implement fixes or workarounds.
• Collaborate with cross-functional teams (Development team, Quality Team, Testing team, Product team) to restore services quickly and reliably.
• Contribute to change management, technical documentation, runbooks, and post-incident reports.
• Assist in the deployment and operationalization of new features and improvements.
• Monitor platform health, apply monitoring/alerting changes, and participate in on-call rotations as needed.
• Uphold security and compliance best practices in day-to-day operations (credentials, access control, logging).

Skills

Must have

• About 3 years of relevant experience in cloud operations/support.
• Demonstrated track record of delivering reliable, cloud-based solutions on AWS.
• Strong Python skills and experience with relational databases and SQL.
• Experience with a ticketing system and ticket lifecycle management (e.g., incident, problem, change tickets).
• Fluent in English with excellent written and verbal communication.
• Proactive, with a strong sense of ownership and the ability to work independently in a multinational, fast-paced environment.
• Comfortable collaborating with teams across the US, Europe, and India.
• Programming & Data: Python programming; SQL and relational databases; familiarity with OO languages (e.g., Java, C#, Scala) is a plus.
• Cloud & Services: AWS cloud experience; working knowledge of RESTful APIs and microservices; basic serverless concepts (e.g., AWS Lambda) is beneficial.
• Ticketing & Operations: Proficient in ticketing systems, incident management, and change management processes; strong documentation habits.
• CI/CD & Automation: Understanding of CI/CD concepts; experience with automation pipelines is a plus (Azure DevOps experience is a bonus).
• Security: Awareness of AWS security best practices (MFA, encryption, IAM roles/policies).

Nice to have

• A university degree in Computer Science, Engineering, or a related field.
• Containerization experience (Docker, Kubernetes, AWS Fargate).
• Data tooling familiarity (Iceberg, Snowflake) and infrastructure-as-code basics (Terraform, CloudFormation, or CDK).
• NoSQL knowledge.

Other

• Languages: English: B2 Upper Intermediate
• Seniority: Regular