Support Engineer - Cloud

VAYUZ Technologies; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

VAYUZ Technologies in Bengaluru is seeking a motivated Analyst and Engineer to support operations and resolve technical issues. You will troubleshoot complex problems across various cloud resources like EC2 and EKS while providing 24x7 on-call support.

The ideal candidate will possess strong problem-solving skills, knowledge in Docker and Kubernetes, and familiarity with monitoring tools such as Prometheus and Grafana. Join us to play a key role in ensuring system availability and performance.

Qualifications

• Strong problem-solving and communication skills.
• Proficiency in troubleshooting various cloud resources such as EC2, EKS, RDS.
• Experience in managing incident response and documentation.

Responsibilities

• Support smooth operations and resolve technical issues.
• Analyze system usage patterns; provide 24x7 on-call support.
• Escalate critical or unresolved issues to the engineering team.

Skills

Problem-solving skills

Communication skills

Docker and Kubernetes knowledge

Troubleshooting cloud resources

Understanding of databases

Microservices experience

Knowledge of API and communication failures

Programming in Python

Tools

ServiceNow

Jira

Confluence

CloudWatch

Prometheus

Grafana

ELK Stack

Job description

About The Role

We are seeking a motivated and customer-oriented Analyst and Engineer to support smooth operations and resolve technical and functional issues.

• Strong problem‑solving and communication skills.
• Advanced troubleshooting capabilities to handle complex technical issues escalated from L1, including in‑depth software and system diagnostics across various cloud resources.
• Understanding of application scaling and high availability concepts.
• Perform detailed troubleshooting, log analysis, configuration checks, and environment validation.
• RCA documentation and incident response communication to all stakeholders.
• Escalate critical or unresolved issues to the engineering team with proper documentation.
• Troubleshoot API, REST/gRPC communication failures, and timeout issues.
• Strong knowledge of Docker and Kubernetes commands.
• Provide 24x7 on‑call support to respond to incidents and ensure system availability.
• Analyze system usage patterns and proactively identify warning signs and service degradation.
• Own SSL certificate rotation and renewal activities.
• Manage incident response, troubleshooting, resolution, and documentation of RCA and PIR reports.

Skills Required

• Proficiency in troubleshooting various cloud resources such as EC2, EKS, RDS, S3, EMR, etc.
• Good understanding of databases, networking, and web technologies.
• Experience working in microservices environments using CloudWatch, OpenSearch, ELK Stack, and monitoring tools such as Prometheus and Grafana.
• Programming knowledge in Python and Shell Scripting would be an added advantage.
• Familiarity with ServiceNow, Jira, and Confluence tools.
• AWS Cloud certifications and ITIL certifications are recommended.