Support Engineer, Associate

Qualcomm; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Qualcomm India Private Limited in Hyderabad invites applicants for a lab support role within the Engineering Services Group. You will maintain the lab environment, perform regular ESD checks, manage test devices and inventory, and coordinate with the proto team for upgrades.

You will troubleshoot device issues with engineering guidance, pre-validate boot-up before deploying to the test farm, and provide cross-functional support to various business units.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• Associate's degree plus 1+ year technical or related work experience.
• High School Diploma and 2+ years of technical or related work experience.

Responsibilities

• Maintain lab environment with regular checks and ensure health of temperature chambers, racks, and PCs.
• Monitor lab equipment performance and conduct audits with reports.
• Manage inventory of test devices and accessories; coordinate with proto team for upgrades.

Skills

Lab maintenance

Asset management

Troubleshooting

Documentation

Education

Bachelor's degree

Associate's degree + 1+ year experience

High School Diploma + 2+ years experience

Tools

Confluence

MS Office

Job description

Company:

Qualcomm India Private Limited

Job Area:

Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

• Maintain lab environment with regular ESD checks and ensure all temperature chambers, racks, and PCs are in healthy condition.
• Monitor lab equipment performance and conduct fortnightly audits with published reports.
• Work closely with the IT team to resolve lab PC issues and ensure systems are configured with the correct software tools.

Device & Inventory Management:

• Manage inventory of test devices, MSM parts, and other accessories
• Handle device movement between racks and temperature chambers, including resting and cable connections.
• Procure and manage accessories such as cables and JTAGs.
• Collect and return devices to stores, updating asset tags and MCNs in the Confluence page.
• Coordinate with the proto team for upgrades or reworks.

Testing & Engineering Support:

• Troubleshoot reported issues, and resolve problems on Qualcomm test devices with Engineering guidance
• Pre-validate device boot-up before deployment into the test farm.
• Debug device and JTAG-related issues.
• Provide support to Business Units including Modem, Auto, IoT, XR, CSM, and Compute.
• Maintain flexibility in work assignments and ensure timely task completion.

Minimum Qualifications:

• Bachelor's degree.
• Associate's degree and 1+ year of technical or related work experience.
• High School Diploma or equivalent and 2+ years of technical or related work experience.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.