Technical Consultant Int- SCPO/ESP

JDA Software; Coimbatore District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JDA Software, the leader behind Blue Yonder solutions, is seeking a Product Support/Implementation specialist in India. You will understand the implemented Blue Yonder solutions and analyze issues to deliver permanent fixes while adhering to SLA levels based on severity.

The role emphasizes knowledge documentation, early risk visibility, and collaboration with architects to stabilize deployments. Ideal candidates have 3–5 years in product support, with hands-on experience in Demand &

Qualifications

• Bachelor’s degree required; 3–5 years in Product Support / Implementation support.
• Hands-on experience implementing/supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem solving skills with root cause analysis and testing abilities.
• Understanding of customer business processes and various technical platforms.

Responsibilities

• Understand the implemented solution/products.
• Analyze issues, identify root cause and implement permanent fixes.
• Adhere to SLA based on customer case severity.
• Complete assigned product certification courses.
• Document learning and build knowledge content.
• Provide early visibility and mitigation to technical challenges.
• Represent product and portfolio, including roadmaps to customers.
• Collaborate with Solution/Technical architects to stabilize the system.
• Lead design discussions and adapt to new business requirements.
• Serve as single point of contact for requested solutions and manage deployments.

Skills

Analytical skills

Problem solving

Root cause analysis

Testing skills

Proposal skills

Education

Bachelor's degree

Tools

SAP-IBP/APO

o9

Kinaxis

Relex

Blue Yonder product suite

Job description

Our current technical environment

• Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
• Cloud Architecture: MS Azure
• Frameworks/Others: PL/SQL, RDBMS

What you’ll do

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer

What we are looking for

• Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Deep understanding of Customer business and processes
• Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
• Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666