Support Engineer

Cloudmon; Chennai District; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Cloudmon is hiring for a role focused on implementing and supporting Cloudmon deployments. The candidate will onboard devices, configure monitoring, set up dashboards and alerts, and handle L1/L2 support tickets. Strong fundamentals in IT, Linux/Windows, and networking are essential, with good communication to ensure customer satisfaction.

Fresh graduates with strong fundamentals are encouraged to apply. The position may involve shift-based support and remote/onsite customer interactions.

Qualifications

• Bachelor's degree in IT/CS, or equivalent.
• 0-2 years of experience; freshers welcome with strong fundamentals.
• Basic understanding of Linux and Windows OS, networking concepts (TCP/IP, DNS, HTTP, SNMP).
• Exposure to monitoring tools is a plus.
• Strong troubleshooting and analytical skills.
• Good communication and customer handling skills.

Responsibilities

• Install and configure Cloudmon Controller, Probe, and Agent components.
• Onboard and configure devices (Network, Servers, Applications).
• Setup dashboards, alerts, thresholds, and reports.
• Assist in POCs and customer demos.
• Handle L1/L2 support tickets from customers.
• Trouble shoot issues related to alerts and reporting.
• Perform root cause analysis for critical issues.
• Coordinate with Development for bug fixes and escalations.

Skills

Linux

Windows OS

Networking (TCP/IP DNS HTTP SNMP)

Troubleshooting

Communication

Adaptability

Documentation

Education

Bachelor's degree in IT / Computer Science

Tools

Monitoring tools exposure

Job description

To implement and support Cloudmon deployments while ensuring reliable monitoring of customer infrastructure and internal IT systems. The role is responsible for providing timely technical support, maintaining system uptime, and delivering a high-quality customer experience.

Key Accountabilities

• Successful implementation and onboarding of Cloudmon for customers
• Timely resolution of support tickets within defined SLA
• Ensure monitoring coverage and accuracy for customer environments
• Maintain internal IT infrastructure availability and reliability
• Customer satisfaction through effective communication and resolution
• Contribution to knowledge base and documentation

Job Responsibilities

• Install and configure Cloudmon Controller, Probe, and Agent components
• Onboard and configure devices (Network, Servers, Applications)
• Setup dashboards, alerts, thresholds, and reports
• Assist in Proof of Concepts (POCs) and customer demos
• Handle L1/L2 support tickets from customers
• Trouble shoot issues related to:
• Alerts and reporting
• Perform root cause analysis (RCA) for critical issues
• Coordinate with Development team for bug fixes and escalations
• Provide timely updates to customers and internal stakeholders
• Manage user issues related to OS (Windows/Linux), connectivity, and access
• Assist in system setup, maintenance, and troubleshooting

Documentation & Knowledge Management

• Create and maintain:
• Ensure reuse of solutions and continuous improvement

Communications & Working Relationships

Working Conditions: Shift-based support (business hours), On-call support for critical issues, May require remote/onsite customer interaction

Qualifications, Experience, Knowledge & Skills

Minimum Qualifications: Any bachelor's degree (preferred in IT / Computer Science)

Minimum Experience: 0-2 years (Freshers with strong fundamentals can apply)

• Basic understanding of: Linux and Windows OS, Networking concepts (TCP/IP, DNS, HTTP, SNMP)
• Exposure to monitoring tools is an added advantage
• Strong troubleshooting and analytical skills
• Good communication and customer handling skills
• Ability to learn quickly and adapt to new technologies
• Documentation and knowledge-sharing mindset

Finally, a Clear View of Your IT Environment.