Support Engineer

Bizzdesign; Chennai District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Provident Fund

Gratuity

Vacation days 15/20/25

Hybrid work model

Health insurance

IT equipment budget

Job summary

Bizzdesign is seeking a technical customer support professional in Chennai to be the first point of contact for software-related issues. You will diagnose questions, consult KB, and provide fast, clear guidance, with escalation to experts when needed.

Role requires 2-4 years SaaS support, strong English communication, and willingness to work flexible shifts to cover global time zones. Hybrid work arrangement in Chennai is offered.

Qualifications

• Bachelor's or Master's degree in IT or related field.
• 2-4 years of SaaS application support experience.
• Clear English communication; ability to simplify technical concepts.
• Curious, solution-oriented troubleshooting approach.
• Willingness to work flexible or rotating shifts across global time zones.
• Experience debugging APIs and SQL, including REST, JSON and authentication methods.
• Experience with Windows Server/IIS, SQL Server and/or Linux systems; ITIL awareness.
• Programming skills are a plus.

Responsibilities

• Provide first-line technical support to customers globally.
• Log and document incidents accurately in Jira.
• Use Knowledge Base to troubleshoot and deliver fast solutions.
• Share knowledge to strengthen internal resources and KB.
• Keep customers informed with proactive communication during resolution.
• Collaborate with international team to resolve complex issues.

Skills

Bachelor's degree

SaaS support experience

English communication

Problem solving

Flexible shifts

APIs & SQL debugging

Windows/Linux servers

ITIL awareness

Programming skills (plus)

Education

Bachelor's or Master's in IT or related field

Tools

Jira

Job description

Description

You’re an excellent candidate for Bizzdesign because you …

• Live in Chennai and can commute to the office 3-4 days per week
• Speak fluent English and can explain technical concepts clearly
• Have 2-4 years of SaaS application support experience and are willing to work flexible shifts to support customers across global time zones

Department: Global Services

Location: Chennai, IND

About the role

This role is designed to help customers successfully use and troubleshoot our software as their first point of contact for technical support.

You will diagnose questions and challenges, dive into our Documentation and Knowledge Base (KB), and deliver fast, accurate solutions.

When challenges get more complex, you’ll step in with clear, structured guidance and direct communication, and connect to customers live if required. If needed, you will elevate requests to our experts within the team or to R&D teams to keep improving our platforms.

This role is part of our Customer Success organization and focuses on technical customer support and incident resolution.

What will you do

• Support customers around the world in getting the most from our platforms
• Log and document incidents accurately in Jira to ensure clear ownership and follow-up
• Use our Knowledge Base to troubleshoot efficiently and deliver faster solutions
• Share your expertise and insights to strengthen our internal knowledge
• Keep customers informed through proactive, transparent communication throughout the resolution process
• Collaborate with colleagues across our international team to resolve complex issues and continuously improve the customer experience

What we are looking for

• Hold a bachelor’s or master’s degree in IT or a related field
• Have 2–4 years of SaaS application support experience, with a strong understanding of IT systems and a structured troubleshooting approach
• Communicate clearly in English and simplify technical concepts for different audiences
• Bring a curious, solution-oriented approach to troubleshooting
• Are willing to work flexible or rotating shifts across global time zones
• Have experience debugging APIs and SQL, including REST, JSON, authentication methods, and basic queries
• Have experience with Windows Server/IIS, SQL Server, and/or Linux systems, including basic commands and troubleshooting, with an awareness of ITIL practices
• Programming skills are a plus

What success looks like after 12 months

• You're confidently owning customer issues from first contact through to resolution, providing a smooth and reassuring experience every step of the way.
• You can quickly diagnose and resolve configuration, integration, and platform challenges, becoming a go‑to expert for complex technical questions.
• You've made a lasting impact by sharing your knowledge and contributing valuable content to our Knowledge Base.
• Customers and colleagues trust your expertise and regularly turn to you for technical guidance and advice.
• You're working closely with Product and R&D teams, helping shape product improvements through customer insights and real‑world experience.

What we offer

• A competitive salary complemented by variable compensation.
• Company-sponsored Provident Fund and Gratuity benefits in line with local regulations.
• 15 vacation days during your first two years, 20 vacation days in years three and four, and 25 vacation days from your fifth year onwards.
• Hybrid working that truly works: enjoy a balance of 3-4 collaborative in-office days, with the remaining days designed for focused work from home.
• A health insurance plan designed to support your wellbeing and give you peace of mind.
• Premium IT equipment from day one, plus a personal technology budget to help you create a workspace that suits your needs.
• The opportunity to collaborate with colleagues, customers, and partners across the globe in a truly international environment.
• A culture built on trust, autonomy, and ownership, where your ideas are valued, and your contribution makes a visible impact.

Recruitment process

• 1st Interview with Internal Recruiter (45 minutes)
• 2nd Interview with our Senior Support Manager (60 minutes)
• 3rd Interview with a Support Engineer (60 minutes)

Please note

• We may use AI-based tools to support parts of the recruitment process, such as reviewing applications or resumes. These tools support our recruitment team but do not replace human decision‑making, and all final hiring decisions are made by people.

DEI Statement

Bizzdesign stands for equity and inclusion. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.