Support Engineer

Bizzdesign Company; Chennai District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Gratuity

3–4 days in-office per week

Personal tech budget

Job summary

Bizzdesign is seeking a Support Engineer in Chennai to act as the first point of contact for technical support and to help customers troubleshoot and use our software effectively.

You will diagnose issues, refer to documentation and KB, and provide clear guidance. You may escalate to experts or R&D for complex issues, contributing to knowledge sharing and continuous improvement.

Qualifications

• Bachelor’s degree in IT or related field.
• 2–4 years SaaS application support experience with a structured troubleshooting approach.
• Fluent English communication and ability to explain technical concepts clearly.
• Willingness to work flexible or rotating shifts across global time zones.
• Experience debugging APIs and SQL, including REST/JSON and basic queries.
• Experience with Windows Server/IIS, SQL Server, and/or Linux systems and ITIL familiarity.

Responsibilities

• Provide first‑line technical support to customers worldwide.
• Log and document incidents accurately in Jira for ownership and follow‑up.
• Utilize Knowledge Base to troubleshoot and deliver faster solutions.
• Share knowledge to strengthen internal documentation and processes.
• Maintain proactive and transparent communication with customers throughout resolution.
• Collaborate with global colleagues to resolve complex issues and improve customer experience.

Skills

SaaS support

API debugging

SQL

Windows Server/IIS

English communication

Education

Bachelor's degree in IT or related field

Tools

Jira

SQL Server

Linux

Job description

Support Engineer

Department: Global Services

Employment Type: Full Time

Location: Chennai, IND

Reporting To: François Cuillerier

Description

You’re an excellent candidate for Bizzdesign because you …

• Live in Chennai and can commute to the office 3-4 days per week
• Speak fluent English and can explain technical concepts clearly
• Have 2-4 years of SaaS application support experience and are willing to work flexible shifts to support customers across global time zones

About the role

This role is designed to help customers successfully use and troubleshoot our software as their first point of contact for technical support.

You will diagnose questions and challenges, dive into our Documentation and Knowledge Base (KB), and deliver fast, accurate solutions.

When challenges get more complex, you’ll step in with clear, structured guidance and direct communication, and connect to customers live if required. If needed, you will elevate requests to our experts within the team or to R&D teams to keep improving our platforms.

This role is part of our Customer Success organization and focuses on technical customer support and incident resolution.

What will you do

• Support customers around the world in getting the most from our platforms
• Log and document incidents accurately in Jira to ensure clear ownership and follow-up
• Use our Knowledge Base to troubleshoot efficiently and deliver faster solutions
• Share your expertise and insights to strengthen our internal knowledge
• Keep customers informed through proactive, transparent communication throughout the resolution process
• Collaborate with colleagues across our international team to resolve complex issues and continuously improve the customer experience

What we are looking for

• Hold a bachelor’s or master’s degree in IT or a related field
• Have 2–4 years of SaaS application support experience, with a strong understanding of IT systems and a structured troubleshooting approach
• Communicate clearly in English and simplify technical concepts for different audiences
• Bring a curious, solution-oriented approach to troubleshooting
• Are willing to work flexible or rotating shifts across global time zones
• Have experience debugging APIs and SQL, including REST, JSON, authentication methods, and basic queries
• Have experience with Windows Server/IIS, SQL Server, and/or Linux systems, including basic commands and troubleshooting, with an awareness of ITIL practices
• Programming skills are a plus

What success looks like after 12 months

• You're confidently owning customer issues from first contact through to resolution, providing a smooth and reassuring experience every step of the way.
• You can quickly diagnose and resolve configuration, integration, and platform challenges, becoming a go-to expert for complex technical questions.
• You've made a lasting impact by sharing your knowledge and contributing valuable content to our Knowledge Base.
• Customers and colleagues trust your expertise and regularly turn to you for technical guidance and advice.
• You're working closely with Product and R&D teams, helping shape product improvements through customer insights and real-world experience.

What we offer

• A competitive salary complemented by variable compensation.
• Company-sponsored Provident Fund and Gratuity benefits in line with local regulations.
• 15 vacation days during your first two years, 20 vacation days in years three and four, and 25 vacation days from your fifth year onwards.
• Hybrid working that truly works: enjoy a balance of 3-4 collaborative in-office days, with the remaining days designed for focused work from home.
• A health insurance plan designed to support your wellbeing and give you peace of mind.
• Premium IT equipment from day one, plus a personal technology budget to help you create a workspace that suits your needs.
• The opportunity to collaborate with colleagues, customers, and partners across the globe in a truly international environment.
• A culture built on trust, autonomy, and ownership, where your ideas are valued, and your contribution makes a visible impact.

Recruitment process

In this role, you can expect the following interviewing process:

• 1st Interview with Internal Recruiter (45 minutes)
• 2nd Interview with our Senior Support Manager (60 minutes)
• 3rd Interview with a Support Engineer (60 minutes)