Supply Chain Specialist 1

Sophos; Ahmedabad District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sophos is seeking a Supply Chain Operations Specialist to oversee end-to-end repair supply chain activities, including warehouse coordination, manufacturer repairs, international logistics, and MIS reporting. You will apply analytics, automation and approved AI tools to boost visibility, reduce manual effort and enable data-based decisions.

The role emphasizes data analysis, KPI tracking and stakeholder coordination across warehouses, manufacturers, freight forwarders and internal teams, with a

Qualifications

• Strong data analysis and MIS reporting capability.
• Experience with Power BI, Power Query and SQL for dashboards and data workflows.
• Ability to coordinate stakeholders across warehouses, manufacturers and logistics.
• Attention to detail and proactive problem solving in a fast-moving supply chain.
• MBA in international business or related field with relevant exposure.

Responsibilities

• Oversee end-to-end repair supply chain operations, including warehousing, repairs and inbound/outbound logistics.
• Coordinate with warehouses, manufacturers, freight forwarders and internal teams for timely movements.
• Apply analytics and automation to improve visibility and reduce manual effort.
• Prepare KPI reports on TAT, stock, ageing repairs and exceptions.
• Support customs clearance and documentation accuracy where applicable.
• Use AI tools to identify trends, summarize data and support root-cause analysis.

Skills

Data analysis

MIS reporting

Stakeholder coordination

Problem solving

Education

MBA - International Business

Tools

Power BI

Power Query

SQL

Advanced Excel

Power Automate

Job description

Job Summary

Support end-to-end repair supply chain operations covering warehouse coordination, manufacturer repairs, international logistics, customs clearance, inventory control and MIS reporting. Apply analytics, automation and approved AI tools to improve visibility, identify exceptions, reduce manual effort and support faster, data-based decisions.

What you will do

Warehouse & Outbound Repair Shipments

• Arrange faulty-unit shipments from warehouses to manufacturers and provide complete shipment advice.
• Coordinate warehouses, logistics providers and manufacturers for timely movement and customs clearance.
• Resolve short, partial, missing, damaged or delayed shipment cases.
• Monitor stock availability, faulty inventory, pending actions and ageing exceptions.

Manufacturer & Repair Coordination

• Monitor repair status, weekly manufacturer reports, ageing units and repair turnaround time (TAT).
• Arrange return shipments of repaired units and provide arrival information to the receiving warehouse.
• Support customs clearance and resolve shipment discrepancies at origin and destination.
• Reconcile manufacturer-held stock against internal repair and inventory records.

Reporting, Reconciliation & Controls

• Maintain accurate shipment, repair, inventory and import/export documentation.
• Prepare KPI and management reports covering TAT, ageing repairs, stock, shipment status and exceptions.
• Perform routine inventory reconciliation and keep operational trackers complete and current.
• Support review and submission of supplier, repair, freight and related operational invoices.

Stakeholder & Process Management

• Manage enquiries with warehouses, manufacturers, freight forwarders, customs brokers and internal teams.
• Escalate significant delays, inventory discrepancies and clearance issues with clear supporting information.
• Analyze recurring repair, shipment and inventory issues; support root-cause analysis and corrective actions.
• Manage multiple priorities and follow up on overdue actions through closure.

Use data & automation

• Apply Power BI, Power Query, SQL, advanced Excel and Power Automate for analysis, dashboards, reconciliation and automated reporting.

Apply AI practically

• Use approved AI tools to identify trends/exceptions, summarise data, support root-cause analysis and simplify repetitive operational work.

What you will bring

• 1-2 years of supply-chain experience preferred, with knowledge of logistics, warehouse, repair/RMA, inventory and operational analytics.
• Understanding of international shipping, import/export documentation and customs clearance.
• Strong data analysis, reconciliation, MIS and management reporting capability.
• Skills in Power BI, Power Query, SQL, advanced Excel and Power Automate.
• Ability to use Generative AI and automation responsibly for analysis, reporting and process improvement.
• Strong problem-solving, attention to detail, communication and stakeholder coordination skills.
• Full-time MBA from a reputed business school; international business/trade exposure is preferred.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.