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Maintain knowledge of all technical information, resolve issues in transactions, and perform corrections where required. Coordinate with internal and external stakeholders and assist via email to resolve queries.
Manage daily work activities as directed by the Team Leader.
Administer and collect metrics on processes, identify data points for improvement, and document transactions daily. Collate metrics from various associates and prepare reports.
Monitor data entry operations to ensure compliance with timeframes.
Maintain effective professional relationships with staff.
Perform quality checks on processes of various associates.
Coordinate with team members to achieve team objectives and goals.
Analyze issues related to the Line of Business (LOB) and stakeholders to provide effective resolutions.
Support the department and LOB with specific tasks and requirements.
Graduate in Science, Commerce, Engineering Diploma (10+3) in international trade, logistics, business, or relevant fields.
Experience with SAP SD, CRM, MS Office, and E-commerce.
Self-starter with problem-solving skills, ability to face challenges, resolve issues, and implement improvements.
Ability to influence management, manage relationships with global teams, and work with ERP tools like SAP and Oracle.
Minimum 2-3 years of experience working with SAP.
Excellent English communication and presentation skills.
Good stakeholder management skills.
Team-oriented, quality-minded, adaptable to learning new systems like SAP and Winshuttle.
Flexible working hours, ability to handle stringent processes and timelines, high responsibility, and accuracy.
Customer and results-oriented with a proactive attitude.
Strong self-motivation and leadership skills across functions and levels.
Open to new ideas and approaches, capable of multitasking, and willing to work in rotational shifts.
Experience in supply operations/support with global stakeholder interaction is preferred.
Associate
Full-time
Supply Chain
IT Services, IT Consulting, Transportation, Logistics, Supply Chain, and Storage.