Supply Chain Analyst

Carl Zeiss India (Bangalore) Pvt. Ltd.; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

ZEISS India in Bengaluru seeks a Control Tower Operations Analyst responsible for end-to-end supply chain visibility, order health management, and fulfilment performance across ZEISS India. Acting as the nerve centre of operations, this role monitors, analyses, and resolves supply chain disruptions in real time — ensuring every order reaches the customer perfectly, on time, every time.

The role focuses on RCA, CAPA, SOP development, and performance reporting, coordinating with sales, logistics,

Qualifications

• 3–6 years in Supply Chain Operations, Logistics, or Order Management.
• Hands-on experience with RCA, CAPA, and SOP development.
• Proficiency in SAP, Power BI, and Advanced Excel.
• High attention to detail with structured problem-solving capability.
• Strong stakeholder management and communication skills across SCM, warehouse, and finance teams.

Responsibilities

• Monitor end-to-end order lifecycle from booking to delivery across all channels.
• Track product availability and replenishment triggers to prevent stockouts and service failures.
• Identify at‑risk orders proactively and drive corrective actions before SLA breach.
• Own OTD performance across regions, customers, and product lines with daily tracking.
• Coordinate with 3PLs, carriers, and warehouses to resolve in-transit exceptions.

Skills

RCA

CAPA

SOP development

Attention to detail

Stakeholder management

Communication skills

Tools

SAP

Power BI

Advanced Excel

Job description

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India.

Position Overview The Control Tower Operations Analyst is responsible for end-to-end supply chain visibility, order health management, and fulfilment performance across ZEISS India. Acting as the nerve centre of operations, this role monitors, analyses, and resolves supply chain disruptions in real time — ensuring every order reaches the customer perfectly, on time, every time.

Key Responsibilities

• 1. Order Management & Availability
  Monitor end-to-end order lifecycle from booking to delivery across all channels
  Track product availability and replenishment triggers to prevent stockouts and service failures
  Identify at‑risk orders proactively and drive corrective actions before SLA breach
• 2. On-Time Delivery & Fulfilment
  Own OTD performance across regions, customers, and product lines with daily tracking
  Coordinate with 3PLs, carriers, and warehouses to resolve in-transit exceptions
  Enforce order processing timelines and warehouse dispatch adherence
• 3. Problem Solving, RCA, CAPA & Process Governance
  Lead structured RCA (5-Why, Fishbone) for delivery failures, order errors, and availability gaps
  Develop and track time-bound CAPA plans to eliminate repeat failures
  Identify process gaps, implement SOP improvements, and improve metrics
• 4. Metrics & Reporting
  Own scorecards across: Perfect Order Rate, OTD, Productivity, Customer Experience, Availability, Inventory Ageing
  Monitor inventory ageing buckets and drive clearance actions with planning and commercial teams
  Maintain live dashboards and present insights at weekly ops and monthly business reviews
• 5. Stakeholder Management
  Coordinate across Sales, Customer Service, Logistics, Warehouse, and Finance
  Engage 3PLs, distributors, and carriers for proactive issue resolution
  Drive cross-functional alignment on escalations and improvement initiatives

Required Qualifications & Skills

• 3–6 years in Supply Chain Operations, Logistics, or Order Management
• Hands-on experience with RCA, CAPA, and SOP development
• Proficiency in SAP, Power BI, and Advanced Excel
• High attention to detail with structured problem-solving capability
• Strong stakeholder management and communication skills across SCM, warehouse, and finance teams

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.