Supply Associate (Field work)

Nobroker Technology Solutions Private Limited; Sector 10; On-site; INR 250,000 - 360,000; Full time

Job summary

Nobroker Technology Solutions Private Limited is seeking a proactive field-oriented quality auditor to oversee painting projects, perform on-site audits, and ensure strict SOP adherence. The role requires site visits, stakeholder coordination, and a focus on elevating customer satisfaction.

You will coordinate with operations and service partners to drive project success, resolve escalations promptly, and help generate referrals through exceptional field service.

Qualifications

• Age must be up to 28 years.
• Experience in Home Interiors, Painting Services, Home Improvement, Facility Management, Construction, or startups.
• Strong customer handling and communication skills.
• Willingness for extensive fieldwork and site visits.
• Valid Driving License is mandatory.
• Candidate should be based within the city limits.

Responsibilities

• Conduct on-site quality audits of ongoing high-value painting projects.
• Monitor project execution and ensure SOP compliance and quality standards.
• Identify operational gaps from internal teams and service partners and propose improvements.
• Handle customer escalations via site visits and ensure timely resolution.
• Deliver an exceptional customer experience through regular engagement.
• Generate customer referrals and contribute to business growth.
• Coordinate with operations, sales, and service partners for seamless execution.
• Maintain audit reports, customer feedback, and quality documentation.

Skills

Customer handling

Problem-solving

Communication skills

Field visits

Driving license

Job description

Role & responsibilities

We are looking for a proactive and customer-focused professional to oversee the quality of ongoing painting projects, ensure adherence to SOPs, resolve customer escalations, and drive customer referrals. This is a field-based role requiring regular site visits, quality audits, and stakeholder coordination to enhance customer satisfaction and generate new business opportunities.

Key Responsibilities

• * Conduct on-site quality audits of ongoing high-value painting projects.
• * Monitor project execution and ensure compliance with defined SOPs and quality standards.
• * Identify operational gaps from both the internal team and service partner end and recommend process improvements.
• * Handle customer escalations through site visits and ensure timely resolution.
• * Deliver an exceptional customer experience by maintaining regular customer engagement.
• * Generate customer referrals and contribute to business growth through referral conversions.
• * Coordinate with operations, sales, and service partners to ensure seamless project execution.
• * Maintain audit reports, customer feedback, and quality documentation.

Eligibility Criteria

• * Maximum age: 28 years.
• * Prior experience in Home Interiors, Painting Services, Home Improvement, Facility Management, Construction, or relevant startup ecosystem.
• * Strong customer handling, problem-solving, and communication skills.
• * Comfortable with extensive fieldwork and site visits.
• * Valid Driving License (Mandatory).
• * Should be based within the city limits.