Supplier Operations Manager - Field Operations

Hewlett Packard Co.; Mumbai; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Hewlett Packard Co. in Mumbai, India, is seeking a Supplier Operations Manager - Field Operations to optimize supplier selection based on customer needs and manage SOWs while monitoring KPIs.

The role oversees field delivery operations and acts as the main liaison for customers and partners to ensure smooth service delivery, issue resolution, and support for high-priority accounts. Responsibilities include governance, capacity planning, branding compliance, escalation management, and driving

Qualifications

• Four-year or graduate degree in CS/IT/business administration or related discipline.
• Strong communication and stakeholder management skills required.
• Experience with ITIL/ITSM and service delivery frameworks is a plus.

Responsibilities

• Manage supplier governance including performance reviews and compliance checks.
• Ensure operational capacity and engineer capability across state/city/PUDO requirements.
• Oversee HP branding compliance, audits, and field audits.
• Serve as escalation point for customer and GTM/RSM escalations for non-major accounts.
• Drive SLA, cost, and program performance including waste-cost control and POR/program implementation.
• First point of contact for escalations from suppliers, customers, resellers and GTM.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Four-year or Graduate Degree in CS/IT/Business Administration

Job description

## Supplier Operations Manager - Field OperationsApply: Mumbai, Maharashtra, India: Full time: Posted Today: 3168708Supplier Operations Manager - Field Operations**Description -****Job Summary** Optimizes supplier selection based on customer needs, manages Supplier Statements of Work (SOWs), and monitors supply performance through KPIs. Oversee field delivery operations and serve as the main liaison for customers and partners, ensuring smooth service delivery, issue resolution, and support for high-priority accounts with a focus on efficiency, satisfaction, and renewals. **Responsibilities**1. Manage supplier governance, including periodic performance reviews and compliance checks.2. Ensure operational capacity and engineer capability across state/city/PUDO requirements, including skills readiness and training.3. Oversee HP branding compliance and conduct audits, ride-along assessments, and market-connect activities.4. Serve as the key escalation point for customer and GTM/RSM escalations, including non-major account concerns.5. Drive SLA, cost, and program performance, including BFT-SLA adherence, waste-cost control, and POR/program implementation. 6.First Point of contact for Escalation from Suppliers, Customer, Reseller and GTM (FOS/ISP/ASM/RSM).7.Responsible for field KPI's Performence and support Field Operation Programs.8.Particpate & Conduct audit for Engineer branding and visit to PUDO ID for compliance requiremnet.9.Market visit along with GTM's & other stakeholders on need basis.10. Volume Forecast11.WW Engagement - Projects12.Cross functional engagement - CCC , ADM, SSC, GTM, Category ,MS****Education & Experience** Recommended** • Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience. **Preferred Certifications** NA **Knowledge & Skills** NA **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. **Complexity** • Responds to moderately complex issues within established guidelines. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.