Supplier Operations Manager - Field Operations

HP; Mumbai Suburban; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

HP Supplier Operations Manager - Field Operations in India optimizes supplier selection based on customer needs, manages SOWs, and monitors supply performance through KPIs. You oversee field delivery and serve as the main liaison for customers and partners, ensuring smooth service delivery, issue resolution, and support for high-priority accounts with a focus on efficiency, satisfaction, and renewals.

This role requires cross-functional engagement, governance reviews, and branding compliance

Qualifications

• Four-year or graduate degree in CS, IT, business, or related discipline.
• 4-7 years of work experience, preferably in ITIL/ITSM, business, or customer support.

Responsibilities

• Manage supplier governance including performance reviews and compliance checks.
• Ensure operational capacity and engineer capability across state/city/PUDO requirements.
• Oversee HP branding compliance and audits, ride-along assessments, and market-connect activities.
• Serve as escalation point for customer, reseller, and GTM/RSM escalations.
• Drive SLA, cost, and program performance.
• Participate in market visits with GTM and stakeholders.
• Forecast volume and support field operation programs.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Four-year or Graduate Degree in CS/IT/Business

Job description

Job Summary

Supplier Operations Manager - Field Operations Description - Job Summary Optimizes supplier selection based on customer needs, manages Supplier Statements of Work (SOWs), and monitors supply performance through KPIs. Oversee field delivery operations and serve as the main liaison for customers and partners, ensuring smooth service delivery, issue resolution, and support for high-priority accounts with a focus on efficiency, satisfaction, and renewals.

Responsibilities

• Manage supplier governance, including periodic performance reviews and compliance checks.
• Ensure operational capacity and engineer capability across state/city/PUDO requirements, including skills readiness and training.
• Oversee HP branding compliance and conduct audits, ride-along assessments, and market-connect activities.
• Serve as the key escalation point for customer and GTM/RSM escalations, including non-major account concerns.
• Drive SLA, cost, and program performance, including BFT-SLA adherence, waste-cost control, and POR/program implementation.
• First Point of contact for Escalation from Suppliers, Customer, Reseller and GTM (FOS/ISP/ASM/RSM).
• Responsible for field KPI's Performence and support Field Operation Programs.
• Particpate & Conduct audit for Engineer branding and visit to PUDO ID for compliance requiremnet.
• Market visit along with GTM's & other stakeholders on need basis.
• Volume Forecast
• WW Engagement - Projects
• Cross functional engagement - CCC , ADM, SSC, GTM, Category ,MS Education & Experience

Recommended

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience.

Knowledge & Skills

NA

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

Responds to moderately complex issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Services Schedule

Full time

Shift

No shift premium (India)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"