Duty Manager - Terminal Operations

Adani; Ahmedabad District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Adani in Ahmedabad, Gujarat, is seeking an experienced Terminal Operations Manager to lead shift activities, coordinate across departments, and drive passenger-focused service excellence. You will supervise staff, monitor KPIs, and ensure safety, security, and efficiency in a busy airport environment.

Responsibilities include emergency response leadership, event coordination, and continuous process improvements to enhance the passenger experience and airport operations.

Qualifications

• Bachelor's degree in Business Administration, Aviation Management, or related field required.
• 5–7 years of airport terminal operations experience with stakeholder management.

Responsibilities

• Oversee all terminal operations during shift to ensure smooth passenger flow and on-time departures.
• Manage staff schedules and assignments to optimize resources.
• Deliver exceptional customer service and resolve passenger issues.
• Coordinate with security, facilities, IT and other departments for smooth operations.
• Lead emergency response during shifts and perform post-incident reviews.
• Monitor KPIs and drive efficiency improvements.
• Coordinate special events and VVIP movements as required.
• Ensure safety and security compliance and vendor performance management.

Skills

Stakeholder management

Team leadership

Operations management

Customer service

Problem solving

Education

Bachelor's degree in Business Administration or Aviation Management

Tools

Baggage Handling System (BCS)

Job description

• Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures & coordinates with other departments for efficient operations.


• Manages staff schedules and assignments to optimize resource utilization.

Lounge Management and Customer Service:

• Deliver exceptional customer service by assisting passengers with their needs and resolving issues promptly & builds positive relationships with passengers to enhance the overall airport experience.


• Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.

Trolley Operations and Asset Management:

• Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.


• Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.

Golf Cart and Inter Terminal Coach Operations:

• Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.


• Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.

Staff Supervision:

• Provides leadership and guidance to the terminal operations team during the shift & monitors staff performance and addresses issues promptly.


• Ensures adherence to operational procedures and standards among staff members.


• Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal


• Monitor vendor performance and address any discrepancies to maintain operational standards.

Problem Solving:

• Identifies and resolves operational issues and challenges that arise during the shift & implements immediate solutions to minimize disruptions.


• Collaborates with other departments to address complex issues and find effective solutions.

Emergency Response Management:

• Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.


• Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.

Special Events and VVIP Movements:

• Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.


• Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.

Safety and Security Compliance:

• Ensures compliance with safety and security regulations and procedures during the shift & conducts safety checks and responds to incidents.


• Coordinates with security personnel to address security concerns and maintain a safe environment.

Operational Efficiency:

• Optimizes resource utilization during the shift to maximize efficiency and minimize costs & implements process improvements to enhance operational performance.


• Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.

Stakeholder Management:

• Shift wise coordination will all regulatory agencies, airlines and ground handlers.

Team Leadership and Development

• Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.


• Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.

Key Stakeholders - Internal:

Lead - Terminal Operations

Facilities Department

Security Supervisor

IT Department

HR Department

Finance Department

Quality Assurance

Customer Service

Key Stakeholders - External:

Airlines

MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO

Ground Handling Agencies

Retail and Food Outlets

Government Regulatory Bodies

Airport Authority of India (AAI)

Travel Agents

Car Rental Services

Security Agencies

Qualifications

Educational Qualifications:

Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.

Work Experience:

Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.

Job Info

• Job Identification 56545


• Job Category Terminal.Operations


• Posting Date 09/19/2026, 07:23 AM


• Locations Sardar Vallabhbhai Patel International Airport, Ahmedabad, Gujarat, 380003, IN