Supervisor - Guest Relations

Adani Transmission; Lucknow; On-site; INR 350,000 - 500,000; Full time

Job summary

Adani Airports Holding Limited at Chaudhary Charan Singh International Airport in Lucknow seeks a Team Member - Guest Relations to provide high quality guest assistance, information, and service recovery. You will greet guests, help with check-in, and coordinate services for events, while maintaining composure in busy environments.

Responsibilities include handling inquiries, facilitating transport and lodging arrangements, and capturing feedback for continuous improvement.

Qualifications

• Diploma in Hospitality/Customer Service or equivalent required.
• 1–2 years of aviation hospitality experience preferred.
• Strong customer service orientation and professional demeanor.

Responsibilities

• Greet guests and manage reception with a warm, professional approach.
• Assist guests with check-in procedures and information about services.
• Coordinate services for events, including transport, accommodation, and catering.
• Record guest interactions and feedback for management review.
• Escalate issues to senior staff and support crisis management when needed.

Skills

Guest relations

Customer service

Communication

Teamwork

Education

Diploma in Hospitality/Customer Service

Job description

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose: Team Member - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience.

Responsibilities

Guest Reception and Engagement:

Welcome guests upon arrival, providing a warm and professional greeting to create a positive first impression.

Assist guests with check-in procedures, ensuring a smooth and efficient process.

Information Provision:

Provide accurate information regarding services, amenities, and facilities available at the venue.

Address guest inquiries and concerns promptly, offering solutions and support as needed.

Coordination of Guest Services:

Coordinate logistics for special requests, such as transportation, accommodations, and catering for events.

Liaise with other departments to ensure guest needs are met and services are delivered seamlessly.

Monitoring Guest Satisfaction:

Actively solicit feedback from guests to gauge their satisfaction levels and identify areas for improvement.

Document guest comments and suggestions for further review and action by management.

Crisis Management Support:

Assist in managing guest complaints and issues, escalating matters to senior staff when necessary.

Maintain composure in high-pressure situations, ensuring guest concerns are addressed professionally.

Record Keeping and Reporting:

Maintain accurate records of guest interactions, feedback, and service delivery.

Prepare reports on guest satisfaction metrics and service efficiency for review by management.

Collaboration with Team Members:

Work closely with colleagues to foster a team-oriented environment, sharing information and resources to enhance guest services.

Participate in regular team meetings to discuss guest feedback, service challenges, and improvement strategies.

Key Stakeholders - Internal:

Duty Manager - Guest Relations

Security Department

Terminal Ops Team

Customer Service Team

Facilities Team

Commercial Department

Finance

Marketing and Communications

Legal and Compliance

General Aviation Terminal

Airside / AOCC/ JCC

Landside Operations

GTB

Medical Team

Admin Team

Key Stakeholders - External:

VIP and High-Net-Worth Individuals

Corporate Clients

Airlines

Airport Authorities (ATC)

Regulatory Bodies (e.g., BCAS, AAI, CISF)

Travel Agencies and Tour Operators

Customs and Immigrations

Qualifications

Education Qualification:

HSc / Diploma or equivalent in Hospitality Management, Customer Service, or a related field.

Work Experience:

• 1-2 years of experience in the aviation industry

Job Info

• Job Identification 57287
• Job Category Terminal.Operations
• Posting Date 08/26/2026, 09:38 AM
• Locations Chaudhary Charan Singh International Airport, Lucknow, Uttar Pradesh, 226009, IN
• Apply Before 09/26/2026, 09:38 AM
• Job Schedule Full time

Adani does not charge any fee at any stage of the recruitment process and has not authorized any individual/ agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements, or persons who offer jobs at Adani, please do let us know by contacting us on [e-mail].