Supervisor – Guest Relations (Aviation & Hospitality)

NCTA India; Lucknow; On-site; INR 350,000 - 550,000; Full time

Job summary

Adani Group is hiring a Supervisor – Guest Relations for its aviation operations in Lucknow. The role focuses on delivering exceptional guest service, managing inquiries, coordinating services, and ensuring high guest satisfaction within an airport hospitality environment.

The supervisor will welcome guests, assist with check-in, provide information on services, handle complaints, coordinate special requests, and monitor guest satisfaction while collaborating with terminal operations, security,

Qualifications

• Experience in hospitality or guest relations in aviation is preferred.
• Strong conflict resolution and guest service skills are essential.
• Experience assisting guests with check-in and information on services is beneficial.

Responsibilities

• Welcome guests and assist with check-in processes.
• Provide information on services and facilities and handle inquiries.
• Coordinate special requests and monitor guest satisfaction.

Skills

Guest service

Hospitality management

Conflict resolution

Crisis management

Documentation

Job description

Supervisor – Guest Relations (Aviation & Hospitality)

Location: Lucknow, Uttar Pradesh

Job Details

• Organisation: Adani Group
• Department: Food, Beverage & Hospitality
• Job Type: Non Government
• Employment Type: Full Time
• Vacancies: –
• Application Last Date: –

Adani Group is hiring a Supervisor – Guest Relations for its aviation operations in Lucknow. The role focuses on delivering exceptional guest service, managing inquiries, coordinating services, and ensuring high guest satisfaction within an airport hospitality environment.

Full Job Details

The Supervisor – Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and professionally. The role involves welcoming guests, assisting with check-in, providing information on services and facilities, handling complaints, coordinating special requests, and monitoring guest satisfaction. The candidate will work closely with internal stakeholders such as terminal operations, security, customer service, and medical teams, as well as external stakeholders including airlines, airport authorities, VIPs, and government officials. The role requires strong conflict resolution, crisis management, documentation, and guest service excellence skills. A background in hospitality management with 1–2 years of experience in the aviation industry is preferred.