Supervisor, Customer Onboarding

AmerisourceBergen Corporation; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Cencora in Pune is seeking a highly organized Supervisor to lead a team focused on SAP data management, onboarding account builds, and operational excellence. You will audit customer master data, create templates, manage credit parameters, and enable order readiness for new accounts.

The role requires strong leadership, SAP expertise, and a drive for data accuracy, workflow adherence, and cross-team collaboration. Full-time position with opportunity for impact in the health supply chain.

Qualifications

• Bachelor’s degree in business administration, operations management, customer service, or related field, or equivalent experience.
• 3+ years of experience in customer onboarding, account setup, customer operations, data management, or related field.
• Less than 2 years of experience in a management capacity preferred.
• Certification in customer experience or customer service management preferred.

Responsibilities

• Lead a team responsible for SAP data management, onboarding account builds, and operational excellence.
• Audit and validate customer master data; ensure accuracy and compliance across processes.
• Monitor team performance, provide feedback, coaching, and development to meet goals.
• Manage workloads, assign tasks, and escalate complex data discrepancies as needed.
• Collaborate with data quality specialists to ensure onboarding tasks are completed and accounts are ready to order.

Skills

SAP systems

Leadership

Data management

Onboarding experience

Process improvement

Team coaching

Stakeholder collaboration

Quality assurance

Documentation

Education

Bachelor's degree in business/operations/customer service or related field

Job description

Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

We are seeking a highly organized and experienced Supervisor to lead and support a team responsible for SAP data management, onboarding account builds, and operational excellence. The team’s responsibilities include auditing and validating customer master data, creating Master Load Templates (MLTs), managing credit parameters, and finalizing account setups to enable customer ordering. The Supervisor will ensure team members meet performance goals, adhere to established workflows, and maintain high data accuracy and compliance standards. This role requires strong leadership, expertise in SAP systems, and a focus on driving operational efficiency and collaboration.

Key Responsibilities

• Team Leadership & Performance Management - Performance Monitoring: Track and evaluate team performance, providing regular feedback, coaching, and training to address areas for improvement and help team members meet and exceed expectations.
• Team Leadership & Performance Management - Workload Management: Assign and prioritize tasks to ensure timely completion of data auditing, entry, and onboarding processes.
• Team Leadership & Performance Management - Issue Escalation: Act as the first point of escalation for complex data discrepancies or onboarding challenges, ensuring resolution in a timely and efficient manner.
• Team Leadership & Performance Management - Mentorship: Provide guidance and support to team members in their daily responsibilities, fostering skill development and professional growth.
• Data Auditing & Validation Oversight - Quality Assurance: Oversee the auditing and validation of SAP customer master fields, ensuring data accuracy, consistency, and compliance with organizational standards.
• Data Auditing & Validation Oversight - Account Build Oversight: Supervise the team’s efforts to create and maintain customer master data for new account setups, ensuring accuracy and completeness.
• Data Auditing & Validation Oversight - Data Integrity: Monitor team efforts to identify and correct discrepancies in customer master data, ensuring high-quality standards.
• Data Auditing & Validation Oversight - Documentation Review: Ensure the team collaborates effectively with customer engagement team members to validate and process customer-provided documentation.
• Data Auditing & Validation Oversight - Workflow Execution: Partner with Data Quality Specialists to oversee the completion of onboarding tasks, ensuring accounts are fully operational and ready to order.
• Operational Excellence & Process Optimization - Process Adherence: Ensure the team follows established workflows and procedures for data entry, onboarding, and auditing tasks.
• Operational Excellence & Process Optimization - Collaboration: Foster effective communication and collaboration across teams, including Data Quality Specialists and other internal stakeholders.
• Operational Excellence & Process Optimization - Recordkeeping: Oversee the maintenance of organized and up-to-date documentation for all data entry and customer master updates to support transparency and accountability.

Qualifications & Experience

• Bachelor's degree in business administration, operations management, customer service, or a related field, or equivalent experience required.
• 3+ years of experience in customer onboarding, account setup, customer operations, data management, or a related field required.
• Less than 2 years of experience in a management capacity preferred.
• Certification in customer experience customer service management, or equivalent preferred.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

• CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

About Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.