Specialist I - Customer Service (IN)

Cencora; Pune District; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Full time

Job summary

A leading healthcare solutions provider is seeking an Account Coordinator in Pune. The candidate will manage monthly service calls to low-volume clients, handle customer inquiries and issues, and ensure the smooth processing of orders. A Bachelor's degree in business or a related field is required along with at least 3 years of relevant experience. The role demands strong customer service and organizational skills. Join us to contribute to meaningful solutions in healthcare.

Qualifications

• Broad training in fields like business administration through a Bachelor’s Degree or technical training.
• 3+ years directly related experience.
• Familiarity with pharmaceutical distribution operations.

Responsibilities

• Initiate monthly service calls to low-volume accounts.
• Assist with customer issues and missed shipments.
• Collaborate with field sales and warehouse associates.
• Process all orders and provide customer support.
• Maintain current order reports and manage backorders.

Skills

Strong customer service skills

Strong interpersonal skills

Good decision making skills

Good analytical skills

Effective communication

Problem resolution skills

Strong organizational skills

Attention to detail

Basic knowledge of Microsoft Office

Education

Bachelor’s Degree in business, accountancy, sales, or marketing

Tools

Microsoft Word

Microsoft Excel

Inventory management system

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area. Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems.
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
• Processes all phone, fax, mail, e‑mail and verbal orders from customers. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner.
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports.
• Communicates with all departments within the Distribution Center as well as field sales associates.
• Serves as liaison between customers and field sales associates.
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs related duties as assigned.

Experience And Educational Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education.

3+ years directly related experience.

Minimum Skills, Knowledge And Ability Requirements

• Strong customer service skills
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.