Supervisor

OpenReach; Mumbai; On-site; INR 300,000 - 460,000; Full time

Job summary

OpenReach is seeking a Supervisor to oversee field promoters and merchandisers, ensuring accurate reporting and strong store coverage. The role involves active field monitoring, on-ground coaching, and coordinating with client teams to maintain sales quality and compliance.

Responsibilities include daily data audits, addressing underperformance with coaching, and delivering training to new or underperforming staff while maintaining regular communication with store managers and client

Qualifications

• Experience supervising field staff in a retail or field marketing environment.
• Ability to analyze promoter/submission data and identify gaps.

Responsibilities

• Conduct daily data audits for promoter submissions.
• Address underperformance through field visits and coaching.
• Provide on-ground training to staff.
• Monitor team attendance, grooming, and store relationships.
• Ensure daily reporting accuracy and timely submission.
• Maintain regular communication with store managers and client representatives.
• Prepare daily performance reports and highlight key concerns.

Skills

Data audits

Coaching

Training delivery

Field coordination

Reporting

Job description

Job Description

The Supervisor oversees field promoters and merchandisers, ensuring accurate reporting, performance tracking, and complete store coverage. This role requires active field monitoring, on-ground training, and continuous coordination with both client teams and on-ground staff to maintain sales quality and compliance standards.

Job Details

• Conduct daily data audits for promoter submissions.
• Address underperformance through field visits, coaching, and retraining.
• Provide on-ground training to new or underperforming staff.
• Monitor team attendance, grooming, and store relationships.
• Ensure daily reporting accuracy and timely submission.
• Maintain regular communication with store managers and client representatives.
• Prepare daily performance reports and highlight key concerns or gaps.
• Conduct skill development sessions and gather feedback from the team.