Supervisor

Guidehouse Inc.; Chennai; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

In-house physician consultations

Nutritious food options at workplace

Confidential counseling through EAP

Job summary

Guidehouse India is seeking an experienced AML operations leader to manage Team Leads and their pods. You will own segment-level SLA, aging, and quality metrics while driving corrective actions.

The role requires deep TM expertise, KYC/EDD/PEP/SAR handling, and cross-functional collaboration with Compliance, Legal, and Training teams, to ensure consistent, compliant outcomes. You will also oversee capacity planning, performance reviews, and ongoing calibration with QA, delivering weekly and

Qualifications

• 10+ years of experience in AML/Financial Crime operations
• 2+ years directly supervising teams or Team Leads
• Experience in TM alert investigation, disposition quality, and typology-based decisioning
• Experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams
• Experience managing SLA/quality across a segment

Responsibilities

• Lead and coach Team Leads across pods; set performance expectations and conduct regular one-on-ones
• Own segment-level SLA, aging and quality metrics; drive corrective actions when targets slip
• Serve as escalation point for complex TM alerts and cross-functional queries
• Run regular calibration sessions with QA to align on disposition standards and SAR quality
• Plan shift rosters and capacity with workforce management to maintain SLA coverage
• Translate regulatory updates into revised SOPs and floor communications
• Conduct performance reviews and coaching plans for Team Leads and analysts
• Consolidate and present segment dashboards on volume, aging, quality and attrition
• Coordinate with Compliance, Legal and Training on sign-off for policy interpretations

Skills

Team leadership

AML/Financial crime

Stakeholder management

Case management systems

Data analysis

Tools

Actimize

SAS AML

Verafin

Job description

Job Family :

GIC General (India)

Travel Required :

None

Clearance Required :

None

What You Will Do :

• Team Management: Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.
• SLA & Quality Ownership: Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
• Escalation Resolution: Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
• Calibration: Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.
• Capacity & Roster Planning: Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.
• Process & Regulatory Change: Translate updates to typologies, regulatory guidance, or internal policy into revised SOPs and floor communication, ensuring timely rollout.
• Performance Management: Conduct performance reviews, PIPs, and coaching plans for Team Leads; approve QA-driven coaching plans for analysts.
• MI & Reporting: Consolidate and present segment-level dashboards (volume, aging, quality, attrition, productivity) to the Manager on a weekly/monthly cadence.
• Stakeholder Coordination: Liaise with Compliance, Legal, and Training functions on case-specific queries, policy interpretation, and escalations requiring sign-off.

What You Will Need :

• 10+ years of overall experience in AML/Financial Crime compliance operations, with at least 2 years directly supervising teams or Team Leads.
• Strong, demonstrable experience in Transaction Monitoring (TM) - alert investigation, disposition quality, and typology-based decisioning at a review/oversight level.
• Proven experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams concurrently, ideally in a multi-process AML operation.
• Experience managing SLA/quality performance across a segment
• Working knowledge of TM/case management systems (e.g., Actimize, SAS AML, Verafin) and reporting tools.

What Would Be Nice To Have :

• Prior supervisory experience in a crypto/virtual asset transaction monitoring environment, including oversight of on-chain analytics or VASP-related due diligence.
• Working knowledge of blockchain analytics platforms (e.g., Chainalysis, Elliptic, TRM Labs) and how findings integrate into TM alert review.
• Familiarity with crypto-specific regulatory expectations (e.g., FATF Travel Rule, Markets in Crypto-Assets Regulation) and their impact on SAR/STR quality.

About Guidehouse India

At Guidehouse India, we're redefining what's possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you'll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you'll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

• Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.
• Our comprehensive learning and development programs ensure you're continuously upskilled and ready to tackle what's next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse